Strategic Service Delivery Lead | ICT & Partnerships

Damovo Deutschland GmbH & Co. KG; Brussel Hoofdstad; On-site; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Ownership of service delivery impact

Collaborative working environment

Opportunity to contribute to serviceim

International ICT services exposure

Job summary

Damovo Belgium is seeking a Service Delivery Manager to ensure effective delivery and ongoing management of services for our customers. You will build strong customer relationships and ensure SLAs, contractual commitments, and expectations are met across Belgian accounts.

The role requires strong stakeholder management, knowledge of ITIL practices, and the ability to connect operational delivery with business needs. Proficiency in Dutch and French with English as a backup is desired.

Qualifications

• Proven experience in service delivery management in ICT/telecom or managed services.
• ITIL certification.
• Experience coordinating service delivery across multiple technical teams.
• Strong understanding of SLAs, service performance reporting, incidents, and escalation.
• Strong stakeholder management and communication with senior customer reps.
• Ability to analyze service performance data and translate into actions.
• Strong network in the Belgian ICT environment.
• Proficiency in Dutch and French with English as a backup.
• EU security clearance eligibility (5 years EU nationality).

Responsibilities

• Take ownership of delivery and performance of contracted services.
• Build and maintain relationships with customer stakeholders.
• Monitor service performance and address risks.
• Manage service-related escalations and resolution follow-ups.
• Ensure service delivery processes are followed and commitments met.
• Develop customer relationships and contracts at commercial level.
• Work with Account Managers to support retention and opportunities.

Skills

IT service management

Stakeholder management

SLA and escalation management

Data analysis

Customer relationship building

Cross-functional coordination

Multilingual (Dutch, French, English)

Education

ITIL Certification

Tools

ITIL framework

Job description

Damovo Belgium is seeking a Service Delivery Manager to ensure effective delivery and ongoing management of services for our customers. You will build strong customer relationships and ensure SLAs, contractual commitments, and expectations are met across Belgian accounts.

The role requires strong stakeholder management, knowledge of ITIL practices, and the ability to connect operational delivery with business needs. Proficiency in Dutch and French with English as a backup is desired.