ICT Service Delivery Lead - Customer Success

Damovo; Brussel Hoofdstad; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Collaborative working environment

Opportunities to develop expertise

Job summary

Damovo Belgium is seeking a Service Delivery Manager to own the delivery and ongoing management of customer services. You will act as the primary contact for service-related matters, ensuring SLAs, contractual commitments and customer expectations are consistently met.

The role requires strong stakeholder management, knowledge of ITIL, and the ability to align operational delivery with business needs. Fluency in Dutch/French and English is valued, with accessibility for EU clearance as

Qualifications

• Proven experience in service delivery management within ICT/telecom or managed services.
• ITIL certification or equivalent knowledge of IT service frameworks.
• Strong stakeholder management with ability to engage senior customers.
• Solid understanding of SLAs, service performance reporting and incident handling.

Responsibilities

• Own delivery and performance of contracted services aligning with SLAs and contractual obligations.
• Build and maintain relationships with customer stakeholders as the trusted service delivery contact.
• Monitor service performance, identify risks and address issues to protect service quality.
• Manage service-related escalations with clear communication and timely follow-up.
• Ensure delivery processes are followed and commitments are met.
• Support account managers to retain customers and identify improvement opportunities.

Skills

Service delivery management

ITIL certification

Stakeholder management

SLA & reporting

Escalation management

Customer relationship management

Dutch/French/English

EU security clearance eligibility

Tools

ITSM tools

Job description

Damovo Belgium is seeking a Service Delivery Manager to own the delivery and ongoing management of customer services. You will act as the primary contact for service-related matters, ensuring SLAs, contractual commitments and customer expectations are consistently met.

The role requires strong stakeholder management, knowledge of ITIL, and the ability to align operational delivery with business needs. Fluency in Dutch/French and English is valued, with accessibility for EU clearance as