IT Business Partner Manager

Neurho Solutions; Charleroi; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Neurho Solutions in Belgium seeks an IT Business Partner Manager to connect local business needs with IT services, lead a three-person support team, and drive local IT improvements including new building fit-outs.

You will act as the main IT contact for management and teams, organize the local team, oversee incidents and security, contribute to the IT budget, and coordinate projects and migrations. Fluency in English and French is required.

Qualifications

• Freshservice knowledge.
• 5+ years of helpdesk experience (last 3 years).
• Knowledge of Intune.
• 5+ years on IT projects (last 3 years).
• 5+ years with ITIL (last 3 years).
• 5+ years with LAN/WAN networks.
• 5+ years with Microsoft Windows.
• 5+ years with Office 365.
• English at C1 level.
• French at C2 level.

Responsabilités

• Act as the main IT contact for local management and business teams; translate user needs into project requests.
• Organise the local support team's work; coach technicians and provide second/third-line support.
• Monitor incidents, requests, service performance, and support documentation; propose improvements.
• Oversee local equipment, networks, IT purchasing, and security policies in a NIS2 environment.
• Contribute to the IT budget and coordinate projects, deployments, equipment renewals and migrations.
• Help equip two new buildings; coordinate with technical teams on networks and infrastructure.
• Define and recruit an internal successor; transfer knowledge until independence.

Connaissances

English

French

Interpersonal skills

Leadership

Stakeholder management

Formation

Bachelor's or Master's in IT

Outils

Freshservice

Intune

Microsoft Windows

Office 365

Description du poste

We are looking for an IT Business Partner Manager to connect local business needs with IT services and lead a three-person support team. The mission combines hands-on service management, infrastructure and security oversight, and the delivery of local IT improvements, including the fit-out of new buildings.

Your role

• Act as the main IT contact for local management and business teams, sharing information and translating user needs into project requests.
• Organise the local support team's work, coach technicians and provide second- and third-line support alongside specialist teams.
• Monitor incidents, requests, service performance and support documentation, and propose improvements.
• Oversee local equipment, software, networks, IT purchasing and the application of security and confidentiality policies in a NIS2 environment.
• Contribute to the IT budget and coordinate projects, deployments, equipment renewals and migrations.
• Help equip two new buildings, coordinating with technical teams on networks, workstations, cabling and infrastructure layouts.
• Help define and recruit an internal successor, then transfer knowledge until the person can work independently.

You have

• Knowledge of Freshservice.
• At least five years of helpdesk experience, used within the last three years.
• Knowledge of Intune.
• At least five years of experience on IT projects, including work within the last three years.
• At least five years of experience with ITIL, used within the last three years.
• At least five years of experience with LAN/WAN networks.
• At least five years of experience with Microsoft Windows.
• At least five years of experience with Office 365.
• English at C1 level.
• French at C2 level.

A plus

• At least five years of experience as an IT General Manager.
• A bachelor's or master's degree in IT, or equivalent IT experience.
• At least five years of experience as an IT generalist, covering hardware, software and networks.
• Significant experience managing a helpdesk or local support service.
• Significant experience in IT project management.
• Strong knowledge of workstation infrastructure.
• Strong knowledge of the Microsoft environment.
• Awareness of information security.
• Strong interpersonal skills.
• Strong listening skills.
• Hands-on leadership and the ability to bring a team together.
• Ease in discussions with management and business teams, linking operational needs to IT.
• An understanding of operational realities.
• A strong sense of service.
• The ability to work independently.
• The ability to manage several topics at once.
• Strong analytical skills.
• Strong organisational skills.
• Flexibility to travel occasionally to other sites in Wallonia.

Working at Neurho

Founded in 1998, Neurho is a Belgian IT and business consultancy. For more than 25 years, we have been helping banks, insurers, energy companies and public institutions in Belgium and Luxembourg with their transformation projects. At Neurho, you work on varied and challenging assignments, where your expertise is recognised and your growth encouraged. On top of your salary, you enjoy many extra-legal benefits, designed to suit your role, your needs and your personal wishes.

Neurho is committed to equal opportunity and welcomes every application, regardless of age, origin, nationality, gender, social background, beliefs or disability.