Project & Customer Support Coordinator

Neurho Solutions; Brussel; On-site; EUR 35,000 - 52,000; Full time

Job summary

Neurho is seeking a Project & Customer Support Coordinator to guide professional offices through transitions to a secure network environment. You will handle front-line contact by phone and email, manage each case from registration to installation, and coordinate with the project team and partners to keep progress moving.

The role emphasizes practical follow-up, case tracking in Excel, and ensuring timely information flow.

Qualifications

• Intermediate customer service experience, used within the last year.
• Intermediate Excel skills, used within the last year.
• Intermediate Office 365 skills, used within the last year.
• Intermediate project administration skills.
• Intermediate project monitoring skills.
• Intermediate project support skills, used within the last year.
• Dutch at C1 level.
• French at C1 level.
• English at B2 level.

Responsibilities

• Contact offices by phone and email, explain the next steps and answer practical questions.
• Follow each case from registration and quotation through to order and installation, and act when information is missing or progress stalls.
• Keep an overview of cases and their status in Excel.
• Involve the right people when technical questions arise and make sure the case moves forward.
• Coordinate with the project team and external partners, and flag recurring questions, issues and blockers.

Skills

Customer service

Excel

Office 365

Project administration

Project monitoring

Project support

Job description

We are looking for a Project & Customer Support Coordinator to help professional offices move to a more secure network environment. You will guide each office through the rollout, combining customer contact with practical follow-up and coordination.

Your role

• Contact offices by phone and email, explain the next steps and answer practical questions.
• Follow each case from registration and quotation through to order and installation, and act when information is missing or progress stalls.
• Keep an overview of cases and their status in Excel.
• Involve the right people when technical questions arise and make sure the case moves forward.
• Coordinate with the project team and external partners, and flag recurring questions, issues and blockers.

You have

• Intermediate customer service experience, used within the last year.
• Intermediate Excel skills, used within the last year.
• Intermediate Office 365 skills, used within the last year.
• Intermediate project administration skills.
• Intermediate project monitoring skills.
• Intermediate project support skills, used within the last year.
• Dutch at C1 level.
• French at C1 level.
• English at B2 level.

A plus

• Two to three years of experience in customer support, service desk, project support or a customer-facing coordination role.
• Clear communication with different interlocutors.
• A customer-oriented approach.
• Initiative in moving cases forward.
• A solution-oriented approach.
• Confidence following up with customers by phone and email.
• The ability to persuade and motivate others professionally.
• An independent approach to work.
• The ability to follow cases through to completion.
• Strong organisational skills.
• The ability to manage several cases at once.
• An interest in IT or telecommunications.
• The ability to understand new concepts quickly.

Working at Neurho

Founded in 1998, Neurho is a Belgian IT and business consultancy. For more than 25 years, we have been helping banks, insurers, energy companies and public institutions in Belgium and Luxembourg with their transformation projects. At Neurho, you work on varied and challenging assignments, where your expertise is recognised and your growth encouraged. On top of your salary, you enjoy many extra-legal benefits, designed to suit your role, your needs and your personal wishes.

Neurho is committed to equal opportunity and welcomes every application, regardless of age, origin, nationality, gender, social background, beliefs or disability.