IT Business Partner & Local IT Lead

Neurho Solutions; Charleroi; On-site; EUR 70,000 - 100,000; Full time

Job summary

Neurho Solutions in Belgium seeks an IT Business Partner Manager to connect local business needs with IT services, lead a three-person support team, and drive local IT improvements including new building fit-outs.

You will act as the main IT contact for management and teams, organize the local team, oversee incidents and security, contribute to the IT budget, and coordinate projects and migrations. Fluency in English and French is required.

Qualifications

• Freshservice knowledge.
• 5+ years of helpdesk experience (last 3 years).
• Knowledge of Intune.
• 5+ years on IT projects (last 3 years).
• 5+ years with ITIL (last 3 years).
• 5+ years with LAN/WAN networks.
• 5+ years with Microsoft Windows.
• 5+ years with Office 365.
• English at C1 level.
• French at C2 level.

Responsibilities

• Act as the main IT contact for local management and business teams; translate user needs into project requests.
• Organise the local support team's work; coach technicians and provide second/third-line support.
• Monitor incidents, requests, service performance, and support documentation; propose improvements.
• Oversee local equipment, networks, IT purchasing, and security policies in a NIS2 environment.
• Contribute to the IT budget and coordinate projects, deployments, equipment renewals and migrations.
• Help equip two new buildings; coordinate with technical teams on networks and infrastructure.
• Define and recruit an internal successor; transfer knowledge until independence.

Skills

English

French

Interpersonal skills

Leadership

Stakeholder management

Education

Bachelor's or Master's in IT

Tools

Freshservice

Intune

Microsoft Windows

Office 365

Job description

Neurho Solutions in Belgium seeks an IT Business Partner Manager to connect local business needs with IT services, lead a three-person support team, and drive local IT improvements including new building fit-outs.

You will act as the main IT contact for management and teams, organize the local team, oversee incidents and security, contribute to the IT budget, and coordinate projects and migrations. Fluency in English and French is required.