IT Support & Workplace Manager (IT Business Partner)

Huxley; Henegouwen; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Huxley in Charleroi is seeking an experienced IT Support & Workplace Manager to act as the IT business partner for a major unit. You will lead the local IT support team, define requirements with stakeholders, and ensure high-quality services and secure work environments.

The role combines people leadership with project delivery, infrastructure oversight, and IT security policy compliance. Fluent French is mandatory; English is an asset.

Qualifications

• Bachelor's or Master's degree in IT or equivalent experience.
• Minimum 5 years in a broad IT support, infra, or workplace role.
• Experience managing a support/helpdesk team.
• Strong knowledge of workplace technologies and end-user support.

Responsabilités

• Act as the primary IT contact and trusted advisor for local management.
• Understand business needs and translate them into IT requirements.
• Ensure effective communication between business stakeholders and central IT teams.
• Promote IT best practices and support digital transformation initiatives.
• Lead and coordinate a local team of 3 IT support engineers.
• Organize workloads, priorities, ticket allocation, and planning.
• Ensure high levels of service quality and user satisfaction.
• Monitor incidents, requests, SLAs, and performance indicators.
• Coordinate escalations with specialized IT teams when required.
• Manage local IT workplace environment, including PCs, peripherals, software, and infrastructure.
• Oversee hardware lifecycle management and workplace deployments.
• Support IT security policies and compliance requirements.
• Manage IT assets and local tech purchases.
• Gather and analyze business requirements for new IT initiatives.
• Lead or contribute to infrastructure, workplace, and tech projects.

Connaissances

IT leadership

Stakeholder management

IT operations

End-user support

Budgeting

Formation

Bachelor's or Master's in IT

Outils

Freshservice

Active Directory

ITIL

Windows

Microsoft 365

Description du poste

IT Support & Workplace Manager (IT Business Partner)

Location: Charleroi (Hybrid - 3 days onsite / 2 days remote)
Duration: (Full-Time) CDI
Start Date: January 2027

Mission

We are looking for an experienced IT Support & Workplace Manager to act as the primary IT contact for a major business unit based in Charleroi. You will serve as the link between local business stakeholders and the central IT organization, ensuring high-quality IT services, managing a local support team, and driving workplace and infrastructure initiatives.

This role combines team leadership, operational support, stakeholder management, and IT project delivery.

Key Responsibilities

IT Business Partnership

• Act as the primary IT contact and trusted advisor for local management.

• Understand business needs and translate them into IT requirements.

• Ensure effective communication between business stakeholders and central IT teams.

• Promote IT best practices and support digital transformation initiatives.

Team Leadership & Service Delivery

• Lead and coordinate a local team of 3 IT support engineers.

• Organize workloads, priorities, ticket allocation, and planning.

• Ensure high levels of service quality and user satisfaction.

• Monitor incidents, requests, SLAs, and performance indicators.

• Coordinate escalations with specialized IT teams when required.

Workplace & Infrastructure Management

• Manage the local IT workplace environment, including PCs, peripherals, software, and local infrastructure.

• Ensure users have a reliable and secure working environment.

• Oversee hardware lifecycle management and workplace deployments.

• Support the implementation of IT security policies and compliance requirements.

• Manage IT assets and local technology-related purchases.

IT Projects & Continuous Improvement

• Gather and analyze business requirements for new IT initiatives.

• Lead or contribute to infrastructure, workplace, and technology projects.

• Coordinate equipment renewals, migrations, and deployment activities.

• Support the setup of new sites and buildings, including networking, workstations, cabling, and technical infrastructure.

• Contribute to budgeting and technology planning activities.

• Identify opportunities for improvement and innovation.

Profile

• Bachelor's or Master's degree in IT, or equivalent experience.

• Minimum 5 years of experience in a broad IT support, infrastructure, or workplace-focused role.

• Previous experience managing or coordinating a support/helpdesk team.

• Strong understanding of workplace technologies, infrastructure, and end-user support.

• Experience managing IT projects and coordinating multiple stakeholders.

• Comfortable interacting with both technical teams and business management.

• Strong organizational, communication, and leadership skills.

• Fluent French is mandatory. English is an asset.

Technical Environment

• Microsoft Windows

• Microsoft 365 / Office 365

• Active Directory

• LAN/WAN Networking

• ITIL-based Support Processes

• Endpoint & Workplace Management

• IT Service Management Tools (Freshservice is a plus)

• Hardware & Asset Management

• Infrastructure & Workplace Deployments

Ideal Candidate

You are an experienced IT generalist who enjoys combining people management, stakeholder engagement, operational support, and project work. You can easily switch between discussing strategy with management, coordinating a support team, troubleshooting technical issues, and leading workplace or infrastructure projects.

This role is ideal for someone currently working as an IT Manager, IT Operations Manager, Service Delivery Manager, Workplace Manager, Infrastructure Team Lead, IT Coordinator, or Local IT Manager.