Project Customer Support Coordinator

Keystone Solutions; Brussel Hoofdstad; On-site; EUR 42,000 - 60,000; Full time

Job summary

Keystone Solutions is seeking a Project & Customer Support Coordinator for a Belgian client-site assignment. You will guide notary offices through the BNN 2.0 migration, coordinating with the project team and external partners to ensure a smooth rollout.

Responsibilities include proactive outreach by phone and email, clarifying steps, answering questions, and guiding offices from registration through installation while tracking progress in Excel and following up on quotes and orders.

Qualifications

• 2–3 years in customer support, service desk, or project coordination.
• Strong communication and customer orientation.
• Proactive, solution-focused with follow-up by phone and email.
• Ability to persuade and motivate others professionally.
• Independent, proactive, and able to manage multiple cases.
• Excellent organizational skills and Excel proficiency.
• Very good Dutch and French, plus working English.

Responsibilities

• Proactively contacting notary offices by phone and email to guide them through BNN 2.0.
• Explain expectations and next steps; answer practical questions.
• Direct technical inquiries to appropriate personnel and follow up as needed.
• Encourage timely registration and order placement; monitor progress.
• Track cases from registration to installation and follow up on quotes.
• Maintain an overview of ongoing cases in Excel and coordinate with project team.
• Identify offices needing action and initiate contact; liaise with external partners.

Skills

Communication

Customer Service

Excel

Office 365

Project administration

Project Monitoring

Project Support

Job description

Mission Overview:

Keystone Solutions is seeking a Project & Customer Support Coordinator for a consultancy mission at a client site. In this role, you will be instrumental in supporting the migration of Belgian notary offices to a new, secure network environment as part of the BNN 2.0 project.

Your Role:

As a Project & Customer Support Coordinator, you will guide notary offices through the transition process. Your responsibilities will include:

• Proactively contacting notary offices by phone and email to guide them through the BNN 2.0 process.
• Clearly explaining expectations and helping them understand the next steps.
• Answering practical questions and ensuring technical inquiries are directed to the appropriate personnel.
• Encouraging timely registration and order placement.
• Following each office throughout the process: registration, quotation, outstanding information, order, and installation.
• Proactively following up on quotations, missing information, or stalled cases.
• Maintaining a clear overview of ongoing cases and their status in Excel.
• Identifying offices requiring action and taking the initiative to contact them.
• Coordinating with the BNN 2.0 project team and external partners involved in the rollout.
• Flagging recurring questions, issues, and blockers to the project team.

Who Are We Looking For?

We are looking for someone who enjoys getting things moving. You should have:

• 2 to 3 years of relevant experience in customer support, service desk, project support, or a coordination role with regular customer contact.
• Strong communication skills, customer orientation, and comfort in dealing with various interlocutors.
• Proactivity, solution-oriented mindset, and comfort in following up via phone and email.
• The ability to persuade and motivate others positively and professionally.
• Independence, initiative, and the ability to follow cases through to completion.
• Excellent organizational skills, capable of managing multiple cases and working with Excel.
• A very good command of Dutch and French, both spoken and written, and a good working knowledge of English.

IT Knowledge:

You do not need to be an IT or network specialist, but an interest in IT or telecommunications and the ability to quickly grasp new concepts will be beneficial.

Why Join Keystone Solutions?

As a consultant at Keystone Solutions, you will experience:

• Consultancy Nature: Focus on on-site work and embodying the consultant identity.
• Dynamic Projects: Engage with diverse challenges across various client environments.
• Turbo-Charged Learning: Benefit from professional development and broad learning experiences.
• Skyrocketing Ambition: Enjoy a commitment to career growth within our framework.
• Values: Being a 'K-Stone' means bringing our core values to every engagement.

Duration:

As soon as possible - 31/12/2027 15 months (full time)

Skills required:

• Communication - Level: Intermediate - Most recent: Any time
• Customer Service - Level: Intermediate - Most recent: This year
• Excel - Level: Intermediate - Most recent: This year
• Office 365 - Level: Intermediate - Most recent: This year
• Project administration - Level: Intermediate - Most recent: Any time
• Project Monitoring - Level: Intermediate - Most recent: Any time
• Project Support - Level: Intermediate - Most recent: This year

Language requirements:

Dutch
Level Full professional proficiency
English
Level Professional working proficiency
French
Level Full professional proficiency