Hybrid IT Helpdesk: 1st Line Support (Dutch/French)

Dstny; Zaventem; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Permanent contract

Electric company car

Mobility budget

Meal vouchers

Hospitalization insurance

Seniority leave

Flex Income Plan

Job summary

Dstny is seeking a 1st Line Support agent in Zaventem, Belgium. You will be the initial contact for customers and partners, resolving IT, telephony, and network-related issues while coordinating with 2nd line teams.

The role offers a path to grow into IT, telecom, and cloud communications, with a hybrid work model and opportunities for career development within a global leader in hybrid work enablement.

Qualifications

• Experience in IT support, helpdesk, or technical customer service.
• Strong interest in technology and willingness to learn across IT, telecom, cloud communications.
• Strong communication skills and customer-focused mindset.

Responsibilities

• Handle first-point contact for technical questions and incidents.
• Ask the right questions and gather information to analyse issues.
• Escalate and handover to specialists when needed and follow up until resolution.

Skills

Customer service

Troubleshooting

Networking basics

Communication

Problem solving

Job description

Dstny is seeking a 1st Line Support agent in Zaventem, Belgium. You will be the initial contact for customers and partners, resolving IT, telephony, and network-related issues while coordinating with 2nd line teams.

The role offers a path to grow into IT, telecom, and cloud communications, with a hybrid work model and opportunities for career development within a global leader in hybrid work enablement.