Hybrid CX & Inside Sales Specialist

Orac; West-Vlaanderen; On-site; EUR 30,000 - 52,000; Full time

Benefits offered by this job

Net allowance

Meal vouchers

Group insurance

DKV hospital insurance

Employee discounts

Home working flexibility

Job summary

Orac in Ostend, Belgium, invites applications for a Customer Experience & Inside Sales role. You will be the go-to contact from first touch to long-term relationships, handling inquiries, quotes, orders and returns with a professional, customer-centric approach.

You will manage your pipeline in Salesforce, leveraging AI-powered tools to improve outreach, track results, and drive growth across existing accounts while mitigating churn.

Qualifications

• Bachelor’s or Master’s in business, marketing or related field.
• 0 to 2 years of experience, a strong internship in sales or customer contact is a great start.
• Fluent in Dutch and English. Confident enough in French to make that first contact count.

Responsibilities

• Handle customer questions from A to Z by phone or email, professionally and customer-friendly.
• Process quotation requests, orders and returns accurately and efficiently; answer product questions and assist on project requests.
• Manage pipeline in Salesforce and use AI tools to sharpen outreach, track results and work smarter.
• Grow existing accounts and prevent churn by keeping the customer’s experience front of mind.
• Follow up inbound leads, qualify opportunities and grow accounts through upselling and cross-selling.
• Reach out proactively to new and existing customers by phone, email and digital tools.

Skills

Dutch language

English language

AI mindset

Commercial mindset

Team player

Phone & written communication

Education

Bachelor's or Master's in business/marketing

Tools

Salesforce

AI tools

Job description

Orac in Ostend, Belgium, invites applications for a Customer Experience & Inside Sales role. You will be the go-to contact from first touch to long-term relationships, handling inquiries, quotes, orders and returns with a professional, customer-centric approach.

You will manage your pipeline in Salesforce, leveraging AI-powered tools to improve outreach, track results, and drive growth across existing accounts while mitigating churn.