Hybrid Customer Success Manager: Transform Workplaces

Vlerick Business School; Brussel; Hybride; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Autonomy

International culture

Growth opportunities

Flexible benefits

Meal vouchers

Insurance package

Mobility budget

Home office option

Résumé du poste

Vlerick Business School, in partnership with Great Place To Work®, is seeking a Customer Success Manager to manage a portfolio of high-touch clients, onboarding, and training to maximise platform adoption. You will act as a trusted advisor, translate client needs into customised proposals, and coordinate international projects across GPTW countries.

This role blends client success with analytics, culture data, and upselling opportunities.

Qualifications

• Prefer Master’s Degree in psychology, communication, or related field (open to bachelors with relevant professional experience).
• Strong communication skills in English and Dutch; fluency in French is a plus.
• Strong organisational skills; ability to prioritise and manage multiple tasks across simultaneous projects.
• Customer-centric and skilled at building client relationships, primarily in a virtual setting.
• Data-savvy and comfortable advising clients.
• Commercial mindset for renewing and upselling.
• Presence on Ghent, Leuven and Brussels campuses at least 2 days/week.

Responsabilités

• Manage (primarily through online interactions) a diverse portfolio of high-touch clients, including onboarding, advising, and training to ensure platform adoption.
• Act as a Trusted Advisor, demonstrating the value and opportunities offered by Great Place To Work.
• Understand clients’ needs and frame the value of Emprising in a way that aligns with their objectives.
• Deliver findings to customers virtually in Culture Coaching sessions, helping them understand and act on survey results.
• Translate clients’ needs into customised proposals (e.g., customised workshops).
• Coordinate international projects with other Great Place To Work countries to ensure seamless execution and communication.
• Listen for areas of improvement, and relay that information to the team for continuous learning and improvement.
• Offer expertise and best practices in survey design and data structuring, ensuring clients receive high-quality, actionable insights.
• Identify opportunities to upsell and cross-sell additional services and products to existing clients.

Connaissances

Communication skills

Organisational skills

Customer-centric

Data-driven

Commercial mindset

Formation

Master’s degree in psychology/communication

Bachelor’s degree with relevant experience

Description du poste

Vlerick Business School, in partnership with Great Place To Work®, is seeking a Customer Success Manager to manage a portfolio of high-touch clients, onboarding, and training to maximise platform adoption. You will act as a trusted advisor, translate client needs into customised proposals, and coordinate international projects across GPTW countries.

This role blends client success with analytics, culture data, and upselling opportunities.