Strategic SaaS Customer Success Manager

introw.io; Gent; Hybride; EUR 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

MacBook Air

Phone plan

Healthcare benefits

Meal vouchers

Introw merchandise

Team events

Résumé du poste

Introw is a Belgium-based B2B SaaS platform seeking a Customer Success Manager to guide customers from onboarding to renewal and expansion. You will own relationships with SMEs and enterprise clients, drive adoption, monitor health metrics, and champion customer value across the organization.

Join a fast-growing team and help turn partnerships into measurable ROI with a proactive, data-driven approach. Hybrid work in Gent, Belgium offered.

Qualifications

• Minimum 2 years of SaaS CSM experience, with SMEs and enterprise clients.
• Passion for sales and technology; entrepreneurial mindset.

Responsabilités

• Lead onboarding from kickoff to go-live and set a solid foundation for success.
• Proactively manage a portfolio to drive retention, satisfaction, and measurable outcomes.
• Build trusted relationships with key stakeholders and advocate for customer needs.
• Collaborate with Product, Sales, and Operations to align on goals and deliver a seamless experience.
• Monitor account health, usage and metrics to anticipate risks and identify growth opportunities.
• Own renewal discussions and drive value realization and ROI.

Connaissances

SaaS CSM

Sales mindset

Customer relationships

Stakeholder mgmt

Outils

HubSpot

Salesforce

Description du poste

Introw is a Belgium-based B2B SaaS platform seeking a Customer Success Manager to guide customers from onboarding to renewal and expansion. You will own relationships with SMEs and enterprise clients, drive adoption, monitor health metrics, and champion customer value across the organization.

Join a fast-growing team and help turn partnerships into measurable ROI with a proactive, data-driven approach. Hybrid work in Gent, Belgium offered.