Customer Success Manager

HUNTR; Oost-Vlaanderen; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible remote work

Competitive salary + benefits

International team culture

Résumé du poste

HUNTR, a fast-growing HR Tech SaaS, seeks a Customer Success Manager in Ghent. You will onboard and support clients, map accounts, and drive growth through upselling, while collaborating with product and IT to optimize the platform. You’ll join a warm, international team and enjoy flexible, hybrid work from home with visits to clients.

Fluency in English and Dutch or French is required, and a true team player with an entrepreneurial commercial mindset will thrive in this role.

Qualifications

• Experience in customer success or support is a plus.
• Fluent in English and Dutch/French.
• International mindset with an entrepreneurial commercial flair.
• Strong focus on client relations and service quality.

Responsabilités

• Setting up workshops with new clients.
• Onboarding new clients within your portfolio.
• Account mapping and Account Management (upsell).
• Provide training and act as the go-to post-sale contact.
• Collaborate with product & IT to troubleshoot and optimize the platform.

Connaissances

Team player

Client relations

Entrepreneurial mindset

Fluent English

Description du poste

Customer success Manager – HR Tech - Ghent

Ready to (re)launch your sales career in the tech scene?

Does supporting and onboarding new clients sound like a perfect way to do that?

Then you might be the customer success manager we are looking for!

For a fast-growing SaaS scale up - with roots in Belgium and global reach - we are currently looking for new tech sales talent to join their tribe.

You will join a warm, international team of 60 colleagues where trust, teamwork and fun are the three main drivers.

Flexibility is key so you are able to work from home, visit tier 1 clients and get together with your colleagues in Ghent or Antwerp.

They strongly believe in giving their employees the freedom to be entrepreneurial and innovative within their expertise and grow along with the company.

Your role?

As the ambassador of successful, long term customer relations you will be responsible for:

• Setting up workshops with new clients
• Onboarding new clients within your portfolio
• Account mapping
• Account Management (up-and cross sell within current client accounts)
• Training

You will work in close collaboration with the product & IT department to help with trouble shooting and optimizing the platform.

In short you are the go-to-person for all after-sales matters within your client portfolio.

Your profile?

• We are looking for a true team player who puts the client first and has a passion for technology
• You are fluent in English and Dutch/French
• You have an international mindset and can be described as an entrepreneurial commercial prodigy with a specialty in client relations
• Previous experience in a customer success or support role is a big plus

What's in it for you?

First of all you will get the chance to join a fast growing scale up with an enthusiastic and warm team of colleagues.

Furthermore, you will receive a competitive salary package complemented with several extralegal benefits.

Sounds like you?