Head of Product: Personalisation & Cross-Channel Orchestration

Addition; Gistel; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Addition is seeking a Head of Product to lead a major digital personalisation and orchestration capability. You will own the product vision, strategy and roadmap, leading a team of Product Managers across multiple channels and markets to deliver AI-driven, real-time customer experiences.

You will partner with Technology, Data, Design, CRM, Marketing and Commercial teams to drive impact and scale, while ensuring GDPR compliance and responsible AI practices.

Qualifications

• 8–10+ years' Product Management experience, ideally within digital, e-commerce, retail or large consumer environments.
• 3–4+ years leading Product teams and managing multiple Product Managers.

Responsabilités

• Own the product strategy and roadmap for personalisation and cross-channel orchestration.
• Lead, coach and develop a team of Product Managers.
• Drive next-best-action decisioning across web, app, CRM and other customer touchpoints.
• Use customer data and real-time behavioural signals to create more relevant personalised journeys.
• Develop personalisation and recommendation capabilities at scale.
• Collaborate with Data, AI and Technology teams on AI-driven decisioning.
• Lead product discovery, experimentation and A/B testing.
• Engage with senior stakeholders across markets and functions.
• Establish KPIs and use performance data to improve the roadmap.
• Ensure personalisation and AI capabilities meet GDPR and privacy requirements.

Connaissances

Personalisation

Journey orchestration

Next-best-action

AI-driven personalisation

Product strategy

Stakeholder management

Description du poste

Addition is seeking a Head of Product to lead a major digital personalisation and orchestration capability. You will own the product vision, strategy and roadmap, leading a team of Product Managers across multiple channels and markets to deliver AI-driven, real-time customer experiences.

You will partner with Technology, Data, Design, CRM, Marketing and Commercial teams to drive impact and scale, while ensuring GDPR compliance and responsible AI practices.