Head of Customer Intelligence & Advanced Analytics

ING Hubs Türkiye; Brussel; On-site; EUR 120,000 - 180,000; Full time

Job summary

ING Belgium seeks a Product Area Lead for Customer Intelligence & Advanced Analytics Growth Tribe. You will define the strategy and multi-year roadmap for customer intelligence, analytics and AI, aligning with Growth Tribe priorities.

You will sponsor innovation, oversee KPI governance, and drive measurable ROI across acquisition, engagement and retention initiatives. You will lead a large, cross-functional team including analytics, data science and reporting, partnering with business executives

Qualifications

• Master's degree in Data Science, Statistics, Economics, Business Engineering, Mathematics, Computer Science or related field.
• Extensive experience in customer intelligence, analytics, reporting, data science or AI-driven environments in a commercial setting.
• Proven leadership experience in data-intensive organisations.

Responsibilities

• Own Customer Intelligence & Advanced Analytics strategy, vision and roadmap.
• Lead data science, analytics and measurement capabilities across squads and teams.
• Sponsor innovation through advanced analytics, ML and experimentation.
• Develop organisational capabilities in data-driven decision making and AI adoption.
• Present strategic recommendations and business cases to senior stakeholders.

Skills

Strategic leadership

Stakeholder management

Executive influencing

Data-driven decision making

Commercial acumen

Education

Master's degree in Data Science/Statistics/Economics/Engineering

Job description

ING Belgium seeks a Product Area Lead for Customer Intelligence & Advanced Analytics Growth Tribe. You will define the strategy and multi-year roadmap for customer intelligence, analytics and AI, aligning with Growth Tribe priorities.

You will sponsor innovation, oversee KPI governance, and drive measurable ROI across acquisition, engagement and retention initiatives. You will lead a large, cross-functional team including analytics, data science and reporting, partnering with business executives