Head of Customer Intelligence & Growth Analytics

ING Belgium; Brussel Hoofdstad; On-site; EUR 120,000 - 180,000; Full time

Job summary

Growth Tribe Belgium seeks a Product Area Lead for Customer Intelligence & Advanced Analytics to define and drive strategy across analytics, AI-enabled insights and measurement. You will transform data into commercial impact, enabling acquisition, activation, engagement, retention and value growth for Private Individuals.

Leading analytics, reporting and product teams, you will shape the Growth Data ecosystem, KPI governance, and executive dashboards, while aligning with business objectives and

Qualifications

• Master's degree in Data Science, Statistics, Economics, Business Engineering or related field.
• Extensive experience in customer intelligence, analytics, reporting, data science or AI-driven environments in a commercial setting.
• Proven leadership experience in data-intensive organisations.
• Strong commercial acumen and ability to translate analytics into business outcomes.
• Strong stakeholder management and executive influencing capabilities.

Responsibilities

• Own the Customer Intelligence & Advanced Analytics strategy, vision and multi-year roadmap aligned with Growth Tribe priorities.
• Own investment prioritisation and budget allocation across analytics, customer intelligence and AI initiatives.
• Lead analytics, reporting, data science and measurement capabilities within the area.
• Drive advanced analytics, machine learning and experimentation frameworks to enable growth.
• Present strategic recommendations and business cases to senior executive forums.

Skills

Data Science Leadership

Analytics Strategy

Stakeholder Management

Team Leadership

AI/ML Knowledge

Education

Master's Degree

Tools

SQL

Python

Power BI

Job description

Growth Tribe Belgium seeks a Product Area Lead for Customer Intelligence & Advanced Analytics to define and drive strategy across analytics, AI-enabled insights and measurement. You will transform data into commercial impact, enabling acquisition, activation, engagement, retention and value growth for Private Individuals.

Leading analytics, reporting and product teams, you will shape the Growth Data ecosystem, KPI governance, and executive dashboards, while aligning with business objectives and