Growth Strategy Lead — Digital Acquisition & Retention

ING; Brussel Hoofdstad; Hybrid; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Super flexible smart working

Competitive base salaries and bonuses

Diverse cultures and innovative mind-?

International environment

Commitment to sustainability

Many training and development opportun

Job summary

ING Belgium is seeking an Expert Lead Growth Strategy to drive customer acquisition, development and retention across channels. You’ll partner with Product Area Lead of Customer Interactions and Analytics and with the Growth Tribe to align product, channels and segments for maximum impact.

You’ll lead cross‑functional teams, apply data‑driven decision making, and translate business strategies into executable roadmaps.

Qualifications

• Master degree in Business or Engineering; MBA or equivalent preferred.
• Experience in top-tier strategy consulting or similar; in finance a plus.
• Strong commercial focus and data-driven decision making.
• Excellent written and verbal communication.

Responsibilities

• Develop and orchestrate a centralized customer growth strategy across product tribes.
• Lead cross-functional teams in Personalization, analytics and digital sales.
• Define cross-channel approaches and optimize conversion and cost.
• Prepare growth updates for executive leadership.
• Shape retail growth strategies and One Bank alignment.

Skills

Strategic thinking

Stakeholder management

Data-driven decision making

Communication skills

Leading cross-functional teams

Change management

Project management

English fluent

Dutch or French a plus

Education

Master's degree in Business or Engineering

MBA or equivalent through experience

Job description

ING Belgium is seeking an Expert Lead Growth Strategy to drive customer acquisition, development and retention across channels. You’ll partner with Product Area Lead of Customer Interactions and Analytics and with the Growth Tribe to align product, channels and segments for maximum impact.

You’ll lead cross‑functional teams, apply data‑driven decision making, and translate business strategies into executable roadmaps.