Global IT Systems Engineer | 1st-3rd Line Support
Editx
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Job summary
Editx is hiring a Senior System Engineer to build, improve and own IT systems in an international environment with European collaboration. Youll work across multiple technologies and grow within a broad infrastructure landscape.
You will provide 1st-3rd line support, administer Microsoft 365, Entra ID, Azure and Windows environments, and handle maintenance, incidents and changes within an ITIL framework. Collaboration with IT partners across Europe and structured knowledge sharing via
Qualifications
- Experience providing 1st-3rd line IT support across users and infrastructure.
- Hands-on with Microsoft 365, Entra ID, Azure and Windows environments.
- Proven ability to manage incidents, changes and requests in ITIL-based workflows.
Responsibilities
- Provide 1st, 2nd & 3rd line support across users, systems and endpoints.
- Administer Microsoft 365, Entra ID, Azure and Windows environments.
- Own system maintenance, incidents, requests and changes per ITIL.
- Manage user lifecycle and access (onboarding/offboarding).
- Drive documentation and knowledge sharing using Jira and Confluence.
- Contribute to technical projects and continuous improvement across Europe.
Skills
Tools
Job description
Editx is hiring a Senior System Engineer to build, improve and own IT systems in an international environment with European collaboration. Youll work across multiple technologies and grow within a broad infrastructure landscape.
You will provide 1st-3rd line support, administer Microsoft 365, Entra ID, Azure and Windows environments, and handle maintenance, incidents and changes within an ITIL framework. Collaboration with IT partners across Europe and structured knowledge sharing via
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