Junior IT Support Engineer - End-User Helpdesk & M365

Editx; Brussel; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Editx in Brussels is seeking a Junior IT Support Engineer to join a dynamic international IT team. You will be the first point of contact for end users and help ensure a smooth IT experience across the organization.

You will handle onboarding/offboarding, configure laptops and devices, and escalate complex issues as needed while delivering excellent service to users at all levels of the business.

Qualifications

• Experience providing initial IT support to end users.
• Familiarity with Windows hardware/software and Microsoft 365 issues.
• Strong customer service and communication skills.

Responsabilités

• Provide first-line IT support to employees.
• Troubleshoot hardware, software, and Microsoft 365 issues.
• Manage incidents and service requests via the ticketing system.
• Prepare and configure laptops, desktops, and mobile devices.
• Assist with onboarding and offboarding activities.
• Escalate complex issues and follow up to resolution.
• Deliver excellent user support across the organization.

Connaissances

First-line IT support

Troubleshooting

Microsoft 365

Customer service

Outils

Ticketing system

Description du poste

Editx in Brussels is seeking a Junior IT Support Engineer to join a dynamic international IT team. You will be the first point of contact for end users and help ensure a smooth IT experience across the organization.

You will handle onboarding/offboarding, configure laptops and devices, and escalate complex issues as needed while delivering excellent service to users at all levels of the business.