Global IT Support Specialist - End-User Tech & AV

Lockheed Martin; Brussel; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Lockheed Martin in Brussels is seeking a skilled Technical Support Specialist to join our Digital Workplace team. The role provides on-site and remote IT support, working with end-user devices, networks, and collaboration technologies to deliver a secure, reliable computing environment.

The successful candidate will ensure operational excellence of the Digital Engagement Center, supporting demonstrations for internal and external stakeholders and collaborating with LM centers worldwide.

Formación

• Fluent in written and spoken English.
• Corporate and customer-facing presence.
• Proven IT technical support experience in a corporate/enterprise setting.
• Strong knowledge of end-user computing across hardware and software.
• Experience with Windows operating systems and Microsoft 365 services.
• Familiarity with audio-visual and video conferencing technologies.
• Active Directory for user and device administration.
• Foundational networking principles, preferably Cisco.
• Experience delivering on-site and remote support using standard tools.
• Strong analytical and troubleshooting skills with a structured approach to problem resolution.
• Understanding of information security principles and data protection requirements.
• Self-motivated, adaptable, and committed to continuous learning.
• Ability to collaborate effectively within a team.

Responsabilidades

• Provide on-site IT support for the Brussels Corporate Headquarters, ensuring a high level of service availability and user satisfaction.
• Support operation and maintenance of Digital Engagement Center technologies, including diagnostics, troubleshooting, and coordination of vendor repairs.
• Collaborate with other LM Digital Engagement Centers around the globe on technical solutions and operations.
• Travel as needed to support technical setup for off-site events or trade shows in support of Customer Engagements.
• Ability to work a flex schedule in support of global events or engagements.
• Deliver professional technical support across end-user devices, including desktops, laptops, mobile devices, printers and infrastructure devices.
• Manage incidents and service requests through approved service management tools, ensuring adherence to defined SLAs
• Support video tele-conferencing and audio-visual technologies within meeting and collaboration spaces.
• Maintain accurate asset management records in line with company policies and lifecycle requirements
• Contribute to hardware and software deployment activities, including tech refresh and new technology implementations
• Configure, deploy, and support iOS mobile devices
• Develop and maintain technical documentation and standard operating procedures
• Provide support for local infrastructure components, including server and network environments, in collaboration with regional teams
• Deliver remote support to international users across Europe and the Middle East as required

Conocimientos

English fluency

Corporate/customer-facing presence

IT support in corporate setting

End-user computing technologies

Windows OS & Microsoft 365

AV/VC technologies

Active Directory administration

Networking basics (Cisco)

On-site and remote support tools

Analytical/troubleshooting

Information security fundamentals

Self-motivated and collaborative

Descripción del empleo

Lockheed Martin in Brussels is seeking a skilled Technical Support Specialist to join our Digital Workplace team. The role provides on-site and remote IT support, working with end-user devices, networks, and collaboration technologies to deliver a secure, reliable computing environment.

The successful candidate will ensure operational excellence of the Digital Engagement Center, supporting demonstrations for internal and external stakeholders and collaborating with LM centers worldwide.