IT Support Specialist (L1–L2)

Community Consulting; Brussel Hoofdstad; Remote; EUR 36,000 - 60,000; Full time

Job summary

Community Consulting in Brussels is seeking an IT Care Agent to join a collaborative IT environment, delivering hands-on and remote IT support to employees and ensuring a smooth digital workplace. You will work with Infrastructure, Network, Windows and Service Management teams to resolve issues and support onboarding, equipment setup and documentation.

The ideal candidate has a Bachelor’s degree in IT or equivalent, 3+ years in IT Support, and fluent Dutch with strong French and English, plus a

Qualifications

• Bachelor’s degree in IT or equivalent professional experience.
• Minimum 3 years of experience in IT Support or Service Desk.
• Practical experience with Windows, Microsoft 365 and mobile devices.
• Fluent Dutch, with very good French and English.
• Strong customer service and communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Proactive, solution-oriented and collaborative mindset.
• Availability to work on-site in Brussels at least 4 days per week.

Responsibilities

• Act as the primary IT contact for employees across the organisation.
• Provide technical support for PCs, mobile devices, Microsoft 365 and meeting room technologies.
• Deliver remote and on-site assistance directly to end users.
• Prepare and configure IT equipment for new employees.
• Support IT onboarding and workplace setup.
• Manage incidents and service requests while maintaining excellent user satisfaction.
• Collaborate with Infrastructure, Network and other IT teams to resolve technical issues.
• Contribute to documentation, knowledge sharing and continuous service improvement.

Skills

Customer service

Communication

Problem solving

Team collaboration

Dutch (fluent)

French (very good)

English (very good)

Education

Bachelor’s degree in IT

Tools

Windows

Microsoft 365

Mobile devices

Active Directory

Microsoft Entra

Exchange Online

Job description

We are looking for an IT Care Agent to join a collaborative and people-focused IT environment in Brussels. As a trusted point of contact for employees, you will provide hands‑on and remote IT support, ensuring a smooth daily digital workplace experience. You will work closely with Infrastructure, Network, Windows and Service Management teams in a diverse and evolving technology landscape.

Responsibilities

Act as the primary IT contact for employees across the organisation.

Provide technical support for PCs, mobile devices, Microsoft 365 and meeting room technologies.

Deliver remote and on‑site assistance directly to end users.

Prepare and configure IT equipment for new employees.

Support IT onboarding and workplace setup.

Manage incidents and service requests while maintaining excellent user satisfaction.

Collaborate with Infrastructure, Network and other IT teams to resolve technical issues.

Contribute to documentation, knowledge sharing and continuous service improvement.

Must have

Bachelor’s degree in IT or equivalent professional experience.

Minimum 3 years of experience in IT Support or Service Desk.

Practical experience with Windows, Microsoft 365 and mobile devices.

Fluent Dutch, with very good French and English.

Strong customer service and communication skills.

Ability to explain technical concepts clearly to non‑technical users.

Proactive, solution‑oriented and collaborative mindset.

Availability to work on‑site in Brussels at least 4 days per week.

Should have

Knowledge of Active Directory, Microsoft Entra, Exchange Online and ITIL, or willingness to learn.

Intermediate knowledge of ITSM processes and tools.

Intermediate understanding of networking concepts, including VLAN and Wi‑Fi.

Experience supporting iOS and Android devices.

Experience troubleshooting printers, including Canon and uniFLOW environments.

Experience with incident management, service requests and IT documentation.

Who we are

Community Consulting goes beyond traditional consulting; it’s all about fostering connections in an atmosphere of trust and confidence.Transparency & Honesty : We say things as they are. Clear communication for seamless collaboration.#COMMUNITEAM : Work independently, but never alone. Collective intelligence drives us further, faster.Total Commitment : Always present, always engaged. We find solutions and make sure everyone moves forward together.Guaranteed Efficiency : No fluff, just results. We act fast, keep our promises, and deliver top quality.This is our DNA. This is how we make a difference.