Global Director, CAPA & Quality Escalation

Johnson & Johnson Co.; Beerse; On-site; EUR 153,000 - 264,000; Full time

Benefits offered by this job

Annual bonus

Vacation days

Well-being programs

Insurance plans

Job summary

Johnson & Johnson is seeking a Senior Director, CAPA and Escalations to lead a global quality management strategy. You will oversee CAPA, escalation, and investigation processes across the organization, ensuring compliance and continuous improvement.

You will manage a team of 35-40 professionals across Americas, Europe, and ASPAC, collaborating with R&D, Regulatory Affairs, and Operations to deliver robust quality performance and governance.

Qualifications

• Strong leadership and strategy development for quality management systems (QMS).
• Extensive experience with CAPA, escalation and issue management processes.
• Excellent communication with senior leaders and cross-functional teams.
• Knowledge of GMP, ISO 9001 and QMS best practices.

Responsibilities

• Establish global governance for QMS, CAPA, escalation and issue management.
• Lead quality issues management, nonconformance, and corrective actions.
• Drive continuous improvement and metrics across IM NC/CAPA processes.
• Coach and develop a global team of quality professionals (35–40).

Skills

Quality leadership

CAPA

Investigation improvement

Global governance

Stakeholder management

English communication

Education

Bachelor's Degree in a relevant scientific or technical field

Job description

Johnson & Johnson is seeking a Senior Director, CAPA and Escalations to lead a global quality management strategy. You will oversee CAPA, escalation, and investigation processes across the organization, ensuring compliance and continuous improvement.

You will manage a team of 35-40 professionals across Americas, Europe, and ASPAC, collaborating with R&D, Regulatory Affairs, and Operations to deliver robust quality performance and governance.