Customer Service Specialist

Jobat; Machelen; On-site; EUR 35,000 - 50,000; Full time

Job summary

Our client, an internationally renowned industrial organization, seeks a Customer Service Specialist to join an innovative team in Belgium. You will combine customer focus, analytical skills and digital tools to ensure a smooth and proactive customer experience, with a main focus on managing orders and following up on quotations.

You will build long-term relationships with customers, analyze data with dashboards, and collaborate with Sales, Supply Chain and Operations to optimize service.

Qualifications

• Customer focus and strong analytical skills.
• Experience with digital tools to enhance customer experience.
• Ability to manage orders and follow up on quotations.

Responsibilities

• Proactively manage and monitor the order portfolio.
• Anticipate potential issues and provide timely solutions to customers.
• Follow up on quotations and contribute to optimal conversion rates.
• Analyze customer data through dashboards and digital tools to determine priorities.
• Deliver personalized and high-quality customer service tailored to different customer segments.
• Collaborate closely with internal departments such as Sales, Supply Chain, and Operations to ensure an excellent customer experience.
• Actively contribute to process improvement and digitalization initiatives.
• Work with KPIs and data to continuously optimize service performance.

Job description

Jobomschrijving

Our client is an internationally renowned industrial organization and market leader in innovative technical solutions for customers across Europe, the Middle East and Africa.

We are looking for a Customer Service Specialist to join an international and innovative organization. In this role, you will combine customer focus, analytical skills, and digital tools to ensure a smooth and proactive customer experience. Your main focus will be on managing customer orders, following up on quotations, and building long-term customer relationships.

• Proactively manage and monitor the order portfolio.
• Anticipate potential issues and provide timely solutions to customers.
• Follow up on quotations and contribute to optimal conversion rates.
• Analyze customer data through dashboards and digital tools to determine priorities.
• Deliver personalized and high-quality customer service tailored to different customer segments.
• Collaborate closely with internal departments such as Sales, Supply Chain, and Operations to ensure an excellent customer experience.
• Actively contribute to process improvement and digitalization initiatives.
• Work with KPIs and data to continuously optimize service performance.