Global Customer Success & Orders Coordinator

Kito Crosby; Heist-op-den-Berg; On-site; EUR 32,000 - 46,000; Full time

Job summary

Kito Crosby in Belgium seeks an energetic customer service professional to bridge customers and the organization. You will handle quotations, process orders, and serve as a trusted contact while coordinating with internal teams to ensure timely delivery and accurate order status updates.

You will work in a multilingual, international setting, focusing on delivering excellent customer experiences and contributing to business growth through proactive communication and problem solving.

Qualifications

• Experience in customer service or equivalent through education.
• Experience with order processing and quotation management is an asset.
• Experience working in a multicultural and international environment.
• Commercially minded with a strong customer focus.

Responsibilities

• Preparing and following up on quotations.
• Processing and managing customer orders.
• Serving as a trusted point of contact for customers.
• Coordinating with internal departments to ensure smooth execution of orders.
• Providing proactive updates on deliveries, lead times, and order status.
• Resolving customer inquiries in a timely and solution-oriented manner.
• Supporting continuous improvements in customer service processes.
• Determining the most suitable shipping method and calculating freight charges.
• Organizing shipments and coordinating with traffic department.
• Working closely with the Regional Sales Manager to provide outstanding customer experience and build strong customer relationships.

Skills

Customer service

Order processing

Multicultural environment

Education

Professional bachelor or equivalent

Tools

SAP

MS Office

Order management systems

Job description

Kito Crosby in Belgium seeks an energetic customer service professional to bridge customers and the organization. You will handle quotations, process orders, and serve as a trusted contact while coordinating with internal teams to ensure timely delivery and accurate order status updates.

You will work in a multilingual, international setting, focusing on delivering excellent customer experiences and contributing to business growth through proactive communication and problem solving.