Customer Service Specialist

Michael Page (Belgium); Machelen; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Fringe benefits

Training opportunities

Collaborative culture

Modern work environment

Job summary

Michael Page Belgium is seeking a Customer Service Specialist to join an international, forward-thinking organization. You will combine customer focus with analytical skills and digital tools to ensure a proactive, smooth customer experience, focusing on orders, quotations follow-up, and long-term relationships.

You will collaborate with Sales, Supply Chain, and Operations to optimize service delivery, monitor KPIs, and contribute to digitalization and process improvements.

Qualifications

• Bachelor's degree or equivalent through experience.
• Initial experience in customer service, sales support, or a similar role.
• Strong Dutch and English communication; French is an advantage.
• Analytical mindset and comfortable working with digital tools.

Responsibilities

• Proactively manage and monitor the order portfolio.
• Follow up on quotations and contribute to conversion rates.
• Deliver high-quality customer service tailored to segments.
• Collaborate with Sales, Supply Chain and Operations to ensure smooth experience.
• Analyze customer data using dashboards to set priorities.
• Support process improvement and digitalization initiatives.
• Work with KPIs to optimize service performance.

Skills

Customer service

Dutch & English

Analytical mindset

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

• A challenging role within an international and forward-thinking organization
• A collaborative and supportive company culture

About Our Client

Our client is an internationally renowned industrial organization and market leader in innovative technical solutions for customers across Europe, the Middle East and Africa.

Job Description

We are looking for a Customer Service Specialist to join an international and innovative organization. In this role, you will combine customer focus, analytical skills, and digital tools to ensure a smooth and proactive customer experience. Your main focus will be on managing customer orders, following up on quotations, and building long-term customer relationships.

Key Responsibilities

• Proactively manage and monitor the order portfolio.
• Anticipate potential issues and provide timely solutions to customers.
• Follow up on quotations and contribute to optimal conversion rates.
• Analyze customer data through dashboards and digital tools to determine priorities.
• Deliver personalized and high-quality customer service tailored to different customer segments.
• Collaborate closely with internal departments such as Sales, Supply Chain, and Operations to ensure an excellent customer experience.
• Actively contribute to process improvement and digitalization initiatives.
• Work with KPIs and data to continuously optimize service performance.

The Successful Applicant

Your Profile

• Bachelor's degree or equivalent through experience.
• Initial experience in customer service, sales support, customer experience, or a similar role.
• Strong communication skills in Dutch and English. Knowledge of French is an advantage.
• Analytical mindset and comfortable working with digital tools and MS Office.
• Customer-oriented, structured, and solution-driven.
• Proactive attitude with the ability to take initiative and think alongside customers and colleagues.
• Comfortable working in an environment where change, innovation, and continuous improvement are key priorities.

What's on Offer

• A challenging role within an international and forward-thinking organization.
• A modern work environment where digitalization and innovation are central.
• Opportunities for personal development and training.
• A collaborative and supportive company culture.
• An attractive salary package complemented by fringe benefits.