Proactive Customer Service & Analytics Specialist

Michael Page; Machelen; On-site; EUR 30,000 - 45,000; Full time

Job summary

Michael Page is seeking a Customer Service Specialist to join an international and innovative organization in Belgium. You will combine customer focus, analytical skills, and digital tools to ensure a smooth and proactive customer experience, with a main focus on managing customer orders, following up on quotations, and building long-term customer relationships.

In this role, you will collaborate with Sales, Supply Chain, and Operations to deliver excellent service and contribute to ongoing

Responsibilities

• Proactively manage and monitor the order portfolio.
• Anticipate potential issues and provide timely solutions to customers.
• Follow up on quotations and contribute to optimal conversion rates.
• Analyze customer data through dashboards and digital tools to determine priorities.
• Deliver personalized and high-quality customer service tailored to different customer segments.
• Collaborate closely with internal departments such as Sales, Supply Chain, and Operations to ensure an excellent customer experience.
• Actively contribute to process improvement and digitalization initiatives.
• Work with KPIs and data to continuously optimize service performance.

Job description

Michael Page is seeking a Customer Service Specialist to join an international and innovative organization in Belgium. You will combine customer focus, analytical skills, and digital tools to ensure a smooth and proactive customer experience, with a main focus on managing customer orders, following up on quotations, and building long-term customer relationships.

In this role, you will collaborate with Sales, Supply Chain, and Operations to deliver excellent service and contribute to ongoing