Front Office Manager: Guest Experience & Revenue

Catalonia Hotels & Resorts; Brussel Hoofdstad; Sur place; EUR 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Be part of an international company

Career plan

Competitive salary

Résumé du poste

Catalonia Brussels is seeking a guest‑oriented Front Office Manager to direct the front office team and ensure top service standards. You will coordinate shifts, oversee reservations, billing, VIP handling, and incident reporting, while driving revenue management and guest satisfaction.

The ideal candidate has at least five years in a hotel receptionist capacity, fluent English, Spanish, and French, and strong communication. SAP/MSP experience is a plus; join our international team today.

Qualifications

• Minimum 5 years experience as a receptionist in 4* hotels.
• Fluent in English, Spanish and French; additional languages a plus.
• Impeccable presentation and communication skills.
• Experience with hotel PMS systems; SAP a plus.

Responsabilités

• Make department schedules and shifts.
• Recruitment and selection of personnel in charge.
• Check the lists of reservations of the day, modifications, and cancellations.
• Allocation of rooms and groups.
• Management of credit billing, electronic billing and claiming payments.
• Preparation of settlements and deposits to the Bank.
• Management of claims, complaints, and forgetfulness.
• Reservation management, overbooking management, and diversions.
• Cash register and billing management.
• VIPS management.
• Check the room rack with the HK Manager during the day.
• Maintain the internal incident book.
• Preparation of events service sheet.
• Quote for reservations, groups, and tour operations.
• Claim for invoices pending collection (credits).
• Revenue Management Activities: Closing and opening of sales, requesting online price changes.
• Community Manager Actions: Response to comments and criticism on online platforms.

Connaissances

Front Office

Receptionist experience

Multilingual

Outils

PMS SAP

Description du poste

Catalonia Brussels is seeking a guest‑oriented Front Office Manager to direct the front office team and ensure top service standards. You will coordinate shifts, oversee reservations, billing, VIP handling, and incident reporting, while driving revenue management and guest satisfaction.

The ideal candidate has at least five years in a hotel receptionist capacity, fluent English, Spanish, and French, and strong communication. SAP/MSP experience is a plus; join our international team today.