Front Office Manager

Zohorecruit; Antwerpen; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Training

Career development

Group discounts

Competitive salary

Résumé du poste

Hospitality Talents is recruiting a Front Office Manager for a lifestyle hotel in Antwerp, part of an international hotel group. You will lead the daily Front Office operations, supervise the team during peak times, and ensure exceptional guest experiences from check-in to check-out, while working closely with other departments.

Fluent in Dutch and English, with a proven Front Office track record and hands-on leadership.

Qualifications

• Proven track record in Front Office within the hospitality sector.
• Fluent in Dutch and English.
• Experience leading a Front Office team or supervisory role.
• Proficiency with OperaPMS is a plus.
• Strong organizational and guest-service mindset.

Responsabilités

• Lead and coach the Front Office team daily.
• Support reception during peak times and ensure smooth check-in/check-out.
• Monitor guest satisfaction and professionally resolve complaints.
• Coordinate with Housekeeping, F&B and other departments to ensure seamless operations.
• Oversee reservations, billing, payments and cash handling with accuracy.
• Improve Front Office procedures and workflows for greater efficiency.
• Onboard and mentor new and existing staff.
• Track operational KPIs and contribute to continuous improvement initiatives.
• Maintain a professional and welcoming reception environment.

Connaissances

Leadership

Front Office experience

Team leadership

Guest-focused

Organizational skills

Dutch language

English language

Hands-on mentality

OperaPMS

Flexibility

Description du poste

Hospitality Talents - Recruitment Agency | Temps plein

Front Office Manager

Antwerpen, Belgium | Posted on 24/09/2026

Job Description

Hospitality Talents is a leadingrecruitment agency specializing in connecting top-tier hospitalityprofessionals with prestigious employers.

Our client is a lifestylehotel located in the vibrant heart of Antwerp. As part of an internationalhotel group, they offer a unique and personalized experience for bothbusiness and leisure travelers, combining modern design with exceptionalservice.

To strengthen theirFront Office team, they are seeking a passionate and driven Front OfficeManager who will take responsibility for the daily operations of thereception and contribute to the growth of the hotel.

Key Responsibilities

• Team Leadership: Dailysupervision, coaching, and motivation of the Front Office team.
  
• Operational Excellence: Actively work atthe reception, supporting the team during peak times, and ensuring smoothcheck-in/check-out processes.
  
• Guest Experience: Monitor andenhance guest satisfaction, handle feedback, and resolve complaintsprofessionally.
  
• Collaboration: Liaise withHousekeeping, F&B, and other departments to ensure seamlessoperations.
  
• Administrative Oversight: Managereservations, billing, payments, and cash handling with precision.
  
• Process Optimization: Improve FrontOffice procedures and workflows to enhance efficiency.
  
• Training & Development: Onboard andmentor new and existing staff.
  
• Performance Tracking: Monitoroperational KPIs and contribute to continuous improvement initiatives.
  
• Representation: Maintain a professional and welcomingreception environment.
  

Requirements

• Experience: Proven trackrecord in Front Office within the hospitality sector, preferably as a FrontOffice Manager, Assistant Manager, or Supervisor.
  
• Leadership: Strong peoplemanagement skills, with the ability to coach, motivate, and develop teammembers.
  
• Hands-On Mentality: Combinesleadership with a willingness to support operations during busy periods.
  
• Guest-Focused: Professional,representative, and service-oriented approach.
  
• Organizational Skills: Ability toprioritize tasks and maintain overview during high-pressure situations.
  
• Languages: Fluent in Dutch and English.
  
• Flexibility: Adaptable to theoperational realities of a hotel environment.
  
• Technical Skills: Proficiency in OperaPMS is a significant advantage.
  
• A responsible and dynamic role within aluxury hotel in Antwerp.
  
• The opportunity to shape the Front Officeoperations and contribute to the hotel’s growth.
  
• A people-focused position that balancesleadership with operational involvement.
  
• A competitive salary package withattractive benefits (e.g., training, career development, group discounts).
  
• A stimulating work environment wherequality, hospitality, and guest experience are central.