Front Office Manager

Pestana Hotel Group; Brussel; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Career development opportunities

Multicultural environment

Competitive compensation

Résumé du poste

Pestana Brussels Schuman is seeking an experienced Front Office Manager to lead the Front Office team in Brussels, ensuring exceptional guest experiences from arrival to departure.

You will oversee daily operations, coach staff, handle guest feedback, and collaborate with other departments to maintain high service standards. English proficiency is essential; French or Dutch is a plus.

Qualifications

• Experience as Front Office Manager or similar leadership role in hospitality.
• Strong leadership and team management abilities.
• Excellent command of English; French or Dutch a plus.
• Good knowledge of Opera PMS and front desk procedures.
• Customer-focused, proactive and solution-oriented attitude.

Responsabilités

• Lead, coach, and motivate the Front Office team to deliver guest-focused service.
• Oversee Front Office operations and daily activities for smooth operations.
• Ensure warm welcome and seamless check-in/check-out for guests.
• Handle guest feedback, requests, and complaints professionally.
• Monitor service standards and implement improvements to maximise satisfaction.
• Manage room allocation, reservations coordination, and revenue-related activities.
• Ensure prompt handling of telephone, email, and guest inquiries.
• Train and develop team members to achieve excellence.
• Collaborate with other departments to maintain high-quality guest experiences.
• Ensure compliance with company procedures, policies, and brand standards.

Connaissances

Leadership

Team management

English fluency

Customer service focus

Communication skills

Problem solving

Outils

Opera PMS

Description du poste

Front Office Manager - Pestana Brussels Schuman

Location: Brussels, Belgium

Located in the heart of the European Quarter, just steps away from the European institutions, Pestana Brussels Schuman is a modern and welcoming hotel that combines comfort, personalised service, and an excellent location for both business and leisure travellers.

We are looking for an experienced and passionate Front Office Manager to lead our Front Office team and ensure an exceptional guest experience from arrival to departure. If you are a natural leader, thrive in a fast-paced hospitality environment, and are committed to delivering outstanding service, we would love to hear from you.

Key Responsibilities:

• Lead, coach, and motivate the Front Office team, fostering a positive and guest-focused culture.
• Oversee all Front Office operations, ensuring smooth and efficient daily activities.
• Ensure a warm welcome and seamless check-in and check-out experience for all guests.
• Handle guest feedback, requests, and complaints professionally and effectively.
• Monitor service standards and implement continuous improvements to maximise guest satisfaction.
• Manage room allocation, reservations coordination, and revenue-related Front Office activities.
• Ensure all telephone, email, and guest enquiries are handled promptly and professionally.
• Train, support, and develop team members to achieve operational excellence.
• Work closely with other departments to ensure a consistent and high-quality guest experience.
• Ensure compliance with company procedures, policies, and brand standards.

What We're Looking For:

• Previous experience as a Front Office Manager or in a similar leadership role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent command of English; additional languages such as French or Dutch are a strong advantage.
• Good knowledge of Opera PMS.
• A genuine passion for hospitality and guest service.
• Hands-on, proactive, and solution-oriented approach.
• Excellent communication and interpersonal skills.
• Ability to remain calm and efficient in a dynamic environment.
• Strong organisational and problem-solving abilities.
• Flexible and adaptable with a positive attitude.

What We Offer:

• The opportunity to join one of Portugal's leading international hotel groups.
• A dynamic and multicultural working environment in the heart of Brussels.
• Ongoing training and professional development opportunities.
• Career growth within Pestana Hotel Group's international network.
• Competitive compensation and benefits package.