Internship Front Office - NH Brussels Airport

NH Hotels Company; Brussel Hoofdstad; Hybrid; EUR 7,800 - 10,000; Full time

Benefits offered by this job

750 net monthly compensation

Free online & offline training

Employee rates from €36 in all hotels

30% discount in F&B outlets

Friends & Family discount up to 25%

Team events and trips

Growth opportunities worldwide

Job summary

NH Brussels Airport is offering an Internship Front Office position. Located in Brussels, this role introduces you to check-in/check-out processes and front desk operations while working with international guests and a friendly team.

After initial training, you will engage with guests, answer inquiries, and learn upselling and issue handling to ensure memorable stays. This is a gateway to growth within NH Hotels & Resorts across regions.

Qualifications

• You are an approachable person.
• You get energy from working with (international) guests.
• You are accurate and flexible.
• You have a perfect command of English language.
• You always strive for perfect service.

Responsibilities

• Assist with check-in and check-out after training and handle essential Front Office tasks.
• Maintain close contact with guests, answer questions and provide information.
• Learn upselling and complaint handling techniques to enhance guest experiences.
• Contribute to a great team atmosphere and welcome guests with a smile.

Skills

Approachable

Guest relations

Accuracy & flexibility

English proficiency

Customer service

Job description

Internship Front Office - NH Brussels Airport

Location:

Brussels, BE Belgium

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Your Benefits at NH Hotels

A compensation of € 750 net per month for all your hard work.

Free online & offline training organized by our own University.

Employee rates startingfrom € 36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.

Team building events, trips and holiday parties.

The opportunity to grow within our company worldwide.

Your Role at a Glance

As a Front Office Intern, you are one of the most important representatives of the hotel. You are (partly) responsible for providing a great experience for every hotel guest. After a training period, you will check in and out independently and you perform all administrative actions that are necessary to successfully manage a Front Office in a hotel. You maintain close contact with the guests, answer all their questions and provide them with a variety of information. You will also learn skills in the field of upselling and complaint handling. And most important, you will create a great team atmosphere, so all guests are welcomed with a smile.

What Makes You a Great Fit

• You are an approachable person;
• You get energy from working with (international) guests;
• You are accurate andflexible;
• You have a perfect command of English language;
• You always strive for perfect service.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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