Front Desk & Guest Experience Specialist

Den Berg; Belgique; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Modern workplace

Growth opportunities

Team environment

Job summary

Den Berg is looking for a Front Desk Assistant to warmly welcome guests and ensure a smooth reception experience. You will handle check‑ins, assist with meeting rooms, reservations, and guest inquiries, while maintaining a professional and friendly atmosphere throughout their stay.

You will contribute to a high‑quality Den Berg experience, work closely with a supportive team, and enjoy a modern workplace with growth opportunities in a hospitality‑driven environment.

Qualifications

• Strong communication and customer focus.
• Calm and solution‑oriented, even during busy periods.
• Proactive and forward‑thinking.
• Comfortable using Microsoft Office applications.

Responsibilities

• Check guests in and out smoothly and professionally.
• Prepare meeting rooms and welcome groups.
• Manage hotel, catering and meeting-room reservations by phone, email and online systems.
• Advise guests on our packages, facilities and services.
• Serve guests at the reception bar with enthusiasm.
• Monitor and respond to online reviews.
• Take an active part in internal meetings on planning and operations.
• Help ensure the front desk runs smoothly and step in wherever needed.
• Work a flexible schedule, including occasional weekend shifts.

Skills

Customer focus

Communication

Attention to detail

Team player

Independent worker

Multilingual: Dutch/French/English

Education

Hospitality training (advantage)

Tools

Microsoft Office

Job description

Den Berg is looking for a Front Desk Assistant to warmly welcome guests and ensure a smooth reception experience. You will handle check‑ins, assist with meeting rooms, reservations, and guest inquiries, while maintaining a professional and friendly atmosphere throughout their stay.

You will contribute to a high‑quality Den Berg experience, work closely with a supportive team, and enjoy a modern workplace with growth opportunities in a hospitality‑driven environment.