Front Desk Assistant

Den Berg; Belgique; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Modern workplace

Growth opportunities

Team environment

Job summary

Den Berg is looking for a Front Desk Assistant to warmly welcome guests and ensure a smooth reception experience. You will handle check‑ins, assist with meeting rooms, reservations, and guest inquiries, while maintaining a professional and friendly atmosphere throughout their stay.

You will contribute to a high‑quality Den Berg experience, work closely with a supportive team, and enjoy a modern workplace with growth opportunities in a hospitality‑driven environment.

Qualifications

• Strong communication and customer focus.
• Calm and solution‑oriented, even during busy periods.
• Proactive and forward‑thinking.
• Comfortable using Microsoft Office applications.

Responsibilities

• Check guests in and out smoothly and professionally.
• Prepare meeting rooms and welcome groups.
• Manage hotel, catering and meeting-room reservations by phone, email and online systems.
• Advise guests on our packages, facilities and services.
• Serve guests at the reception bar with enthusiasm.
• Monitor and respond to online reviews.
• Take an active part in internal meetings on planning and operations.
• Help ensure the front desk runs smoothly and step in wherever needed.
• Work a flexible schedule, including occasional weekend shifts.

Skills

Customer focus

Communication

Attention to detail

Team player

Independent worker

Multilingual: Dutch/French/English

Education

Hospitality training (advantage)

Tools

Microsoft Office

Job description

Hotel Den Berg is a place where every guest feels welcome. A place to relax, connect, meet and enjoy. Accommodation, dining, meetings and events come together in a warm and stylish setting, with personal hospitality at its heart.

To deliver that experience every day, we are looking for a Front Desk Assistant who combines genuine attentiveness with professionalism and enthusiasm. From the moment guests arrive, you help make sure they feel welcome, well looked after and at ease throughout their stay.

The role

Your responsibilities

As a Front Desk Assistant, you are the first point of contact for hotel guests, companies and visitors. You provide a warm welcome, ensure the reception runs smoothly and deliver a level of service that contributes to the overall Den Berg experience. You combine hospitality with strong organisational skills and accurate administrative work, while sharing responsibility for the day-to-day running of the front desk.

• Check guests in and out smoothly and professionally
• Prepare meeting rooms and welcome groups
• Manage hotel, catering and meeting-room reservations by phone, email and through online systems
• Advise guests on our packages, facilities and services
• Serve guests at the reception bar with enthusiasm
• Monitor and respond to online reviews
• Take an active part in internal meetings on planning and operations
• Help ensure the front desk runs smoothly and step in wherever needed
• Work a flexible schedule, including occasional weekend shifts.

This is you

You feel at home in an environment where a personal touch and professional hospitality go hand in hand. You are warm and confident in your interactions, helping guests feel at ease from the moment they arrive. At the same time, you are organised, think ahead and keep a cool head when things get busy.

• Strong communication skills and a genuine customer focus
• Accurate and organised, with an eye for detail
• Calm and solution‑oriented, even during busy periods
• Proactive and forward‑thinking
• A team player who can also work independently
• Good command of Dutch, French and English
• Hospitality experience or relevant training is an advantage
• Comfortable using Microsoft Office applications
• Valid category B driving licence

What you can expect

You’ll become part of a warm, growing, and professional environment where quality, atmosphere, and personal connection are key. At Den Berg, we work as one team to create an experience that guests not only appreciate but truly remember.

• A permanent full‑time position
• A welcoming, modern and inspiring workplace
• A motivated, supportive and committed team
• Opportunities for growth, training and personal development
• A professional environment with high‑quality facilities
• A salary package reflecting your knowledge and experience