French-Speaking Player Support Specialist | Relocation & Perks

TELUS Digital; Belgique; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Relocation bonus €1,200 gross

Up to 30 days company-provided housing

Plane ticket to Sofia

Airport taxi service

Fully paid training

Health insurance

Employee referral program

Job summary

TELUS Digital Bulgaria is seeking passionate Player Support Specialists to assist players from Sofia, Bulgaria, with tickets and chat-based support. The role features relocation support, company-provided housing options, and a dynamic gaming-friendly environment.

You will join a team that values player empathy, 24/7 operations, and collaboration with cross-functional teams to elevate the player experience.

Qualifications

• Fluency in French and a good command of English.
• Empathy for players and ability to understand their perspective.
• Experience in Player Support or CX is a plus.

Responsibilities

• Help players with issues via tickets and chat.
• Provide a player-centric support experience.
• Identify bugs and communicate them to relevant teams.
• Collaborate with a team of gamers to deliver a player-to-player support feel.

Skills

French

English

Gaming experience

Customer empathy

Job description

TELUS Digital Bulgaria is seeking passionate Player Support Specialists to assist players from Sofia, Bulgaria, with tickets and chat-based support. The role features relocation support, company-provided housing options, and a dynamic gaming-friendly environment.

You will join a team that values player empathy, 24/7 operations, and collaboration with cross-functional teams to elevate the player experience.