French-Speaking Luxury Car CS Agent | Remote in Greece

Mercier Consultancy MD; Belgique; Remote; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Relocation package

13th and 14th salaries

Health insurance

Professional training program

Career development

Job summary

Mercier Consultancy Group is seeking a French-speaking Customer Service Agent for Mercedes, to join our team in Greece in a remote-first setup. You will be the primary contact for Mercedes owners, guiding them on vehicle features, handling inquiries across phone, email, and chat, and coordinating service appointments.

The ideal candidate is fluent in French with strong English, holds an EU passport or Greek work permit, and demonstrates a genuine interest in automotive customer care within a

Qualifications

• French language proficiency required (native or fluent).
• Strong English proficiency to interact with international environment.

Responsibilities

• Serve as primary contact for Mercedes owners, offering guidance on features and queries.
• Handle inbound inquiries via phone, email, and chat while upholding premium brand image.
• Assist clients with scheduling maintenance and service appointments, resolving issues with precision.
• Maintain detailed case records in the CRM with accuracy and compliance.

Skills

French (native/fluent)

English

Job description

Mercier Consultancy Group is seeking a French-speaking Customer Service Agent for Mercedes, to join our team in Greece in a remote-first setup. You will be the primary contact for Mercedes owners, guiding them on vehicle features, handling inquiries across phone, email, and chat, and coordinating service appointments.

The ideal candidate is fluent in French with strong English, holds an EU passport or Greek work permit, and demonstrates a genuine interest in automotive customer care within a