French Speaking Customer Service Agent For Mercedes - Work Remote In Greece

Mercier Consultancy MD; Brussel; Remote; EUR 20,000 - 31,000; Full time

Benefits offered by this job

relocation package

fully paid training

private health insurance

13th/14th salaries

career development

Job summary

Mercedes seeks a French-speaking Customer Service Agent to join our team in a remote-first setup in Greece. You will handle inquiries, guide clients on vehicle features, and schedule services while maintaining the premium brand image.

You will work with international teams, providing feedback on trends and topics to improve the customer journey. A relocation-friendly role with comprehensive training and benefits is offered.

Qualifications

• Native or fluent French (written and spoken).
• Strong English proficiency for international collaboration.
• EU passport or valid Greek work permit.
• Genuine interest in automotive or luxury brands.
• Excellent interpersonal and problem-solving skills.

Responsibilities

• Serve as the primary contact for Mercedes owners, guiding on features and queries.
• Handle inbound inquiries via phone, email, and chat while upholding brand image.
• Schedule maintenance/service appointments and resolve issues efficiently.
• Maintain detailed CRM records ensuring accuracy and compliance.
• Collaborate with international teams to enhance French-speaking customer experience.
• Provide feedback on customer trends and common technical questions.
• Participate in ongoing product training on Mercedes models.

Skills

French language

English language

EU/Greece work authorization

customer service mindset

interpersonal skills

Job description

French Speaking Customer Service Agent For Mercedes

Job Overview

We are currently scouting for a talented professional to join our team for a French Speaking Customer Service Agent For Mercedes position in Greece. This role offers an unparalleled opportunity to represent a luxury automotive leader, providing premium support to a global client base while enjoying the Mediterranean lifestyle through our sought-after French-speaking jobs.

Key Responsibilities

• Act as the primary point of contact for Mercedes owners, providing professional guidance on vehicle features and technical queries.
• Manage high-quality inbound inquiries via phone, email, and chat, maintaining the prestigious image of the automotive brand.
• Assist clients with scheduling maintenance, service appointments, and resolving automotive-related concerns with precision.
• Maintain detailed case records within our CRM, ensuring data accuracy and compliance with automotive industry standards.
• Collaborate with international teams to optimize the customer experience for French-speaking market segments.
• Provide insightful feedback to the management team regarding customer trends and common automotive technical queries.
• Participate in ongoing product training to stay updated on the latest innovations and luxury car models from Mercedes.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Strong proficiency in English to engage with our international corporate environment.
• Valid EU passport or a valid Greek work permit.
• Genuine interest in the automotive industry and a commitment to customer excellence.
• Excellent interpersonal skills and a solution-oriented mindset for challenging service scenarios.
• Availability to work in a dynamic, remote-first environment within Greece.

Benefits

What We Offer

• Highly competitive monthly salary with 13th and 14th salary payouts per year.
• Comprehensive monthly performance bonus based on quality service targets.
• Fully paid relocation package including flight tickets, transfer, and initial hotel accommodation.
• Extensive, fully paid professional training program in the automotive field.
• Full private health insurance coverage.
• Career development paths within one of the largest automotive support networks in Greece.
• And Much More...

Life in Greece

Embarking on one of our French-speaking jobs in Greece means more than just a career move; it is a lifestyle transformation. Greece offers a unique blend of vibrant city culture, thousands of years of history, and some of the most beautiful coastlines in the world. With over 300 days of sunshine, professionals living in Greece enjoy an exceptional quality of life that pairs perfectly with a rewarding professional journey.

Our relocation package ensures that your transition to working in Greece is seamless and stress-free. Whether you are indulging in world-class Mediterranean cuisine or exploring the historical landmarks that define Greece, you will find that this country provides the perfect balance between high-end professional development and personal relaxation. Discover why so many professionals choose to build their futures through the best jobs in Greece today.