French-Speaking Luxury Auto Support Specialist (Remote Greece)

Mercier Consultancy Group; Belgique; Remote; EUR 22,000 - 33,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training programs

Performance bonus

Remote work flexibility within Greece

Job summary

Mercier Consultancy Group is seeking French speaking Customer Experts to join Mercedes-Benz in Greece. As the brand ambassador, you will handle high-end client inquiries, provide technical support details, and schedule service appointments across multiple channels.

You should be fluent in French, possess strong communication skills, and be comfortable navigating CRM systems. The role offers training, health coverage, relocation assistance, and the possibility of remote work within Greece.

Qualifications

• Native or fluent French (spoken and written) is mandatory for this role.
• Excellent communication skills and an ability to convey technical automotive concepts clearly.
• Strong digital literacy and experience with professional customer interaction platforms.

Responsibilities

• Act as the primary brand ambassador for Mercedes-Benz, providing unparalleled service to automotive clients.
• Manage complex inquiries regarding vehicle technical support, luxury features, and service scheduling via multiple channels.
• Ensure high levels of customer satisfaction by aligning solutions with the prestige and quality standards of the automotive industry.
• Collaborate with international teams to troubleshoot concerns and provide guidance on new vehicle technologies.
• Maintain detailed records in our CRM system to ensure seamless communication across the global automotive network.
• Uphold the Mercedes-Benz legacy of excellence through proactive communication and professional problem-solving.

Skills

French language

Communication skills

Digital literacy

Customer service

Job description

Mercier Consultancy Group is seeking French speaking Customer Experts to join Mercedes-Benz in Greece. As the brand ambassador, you will handle high-end client inquiries, provide technical support details, and schedule service appointments across multiple channels.

You should be fluent in French, possess strong communication skills, and be comfortable navigating CRM systems. The role offers training, health coverage, relocation assistance, and the possibility of remote work within Greece.