Customer Support Agent for the Mercedes Team - Dutch speaking

Next Job Abroad; Gent; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Flexible work options

Full relocation support

Competitive salary plus bonuses

Health insurance

Career development opportunities

Free online Greek language courses

Résumé du poste

Next Job Abroad is seeking Dutch-speaking Customer Care Specialists to support the Mercedes-Benz project. This role includes providing support through calls, emails, and chat, handling inquiries about warranties and scheduling, and troubleshooting digital services. The position offers remote work options, full relocation support for Athens-based employees, competitive salary, health insurance, and professional development opportunities.

Qualifications

• Fluent in Dutch (C1) and English (B2).
• Strong communication and customer service skills.
• Advanced problem-solving and multitasking abilities.

Responsabilités

• Provide frontline customer support via calls, emails, and chat.
• Support for Mercedes Me App and digital services.
• Handle first-line inquiries about warranties, appointments, and technical documentation.

Connaissances

Strong communication skills

Problem-solving abilities

Customer service skills

Multitasking

Fluent in Dutch

Proficient in English

Description du poste

We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Roadside Assistance (RSA)

• 24/7 breakdown support following strict safety guidelines
• Recovery assistance for vehicles to dealerships
• B2B & B2C customer support
• Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

• Support for Mercedes Me App and digital services
• Account login, activation/deactivation of digital services
• Service purchases, online appointment booking, vehicle monitoring
• Inform customers about features included in service packages
• Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

• Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
• Provide support to demanding luxury clients, often in sensitive situations

Requirements

• Dutch: C1 (mandatory)
• English: B2 (for training & operations)
• Strong communication and customer service skills
• Advanced problem-solving and multitasking abilitiesComfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
• Driver's license: a plus
• Previous experience in customer service or technical support: preferred but not required

Benefits

• Flexible work options: Remote anywhere in Greece
• Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
• Competitive monthly salary plus two extra annual payments
• Paid training and onboarding program
• Health insurance and additional perks
• International work environment with colleagues across Europe
• Free online Greek language courses
• Modern offices in Athens with comfortable break areas
• Career development opportunities and internal mobility
• Social events and team initiatives

Life in Greece

• Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you'll enjoy an affordable Mediterranean lifestyle and a welcoming international community
• Ready to start your Dutch-speaking customer care career in Greece?
• Apply today and join our international streaming support team!