Freelance Service Delivery Manager

Michael Page; Brussel; Sur place; EUR 111 000 - 166 000; Plein temps

Résumé du poste

Michael Page is seeking a Free Service Delivery Manager to lead a Belgian ticketing team through a strategic transition. You will coordinate 6-7 event programmers, act as the primary client contact, and oversee ticketing platforms and event setup.

The role emphasises leadership, change management, and KPI-driven performance within an international events organisation based in Brussels. Fluency in English is required.

Qualifications

• Proven experience in people management and team leadership in complex or changing environments.
• High emotional intelligence with the ability to manage diverse personalities and dynamics.
• Strong coaching and communication skills with clear direction for teams.
• Experience stabilising teams, managing change and rebuilding engagement.

Responsabilités

• Lead and structure a team of 6-7 event programmers in Belgium.
• Act as the main point of contact for clients and internal stakeholders.
• Oversee programming and configuration of client ticketing platforms.
• Manage event setup including pricing, sales windows, dates, seat maps and inventory.
• Monitor team KPIs, performance and service quality.
• Analyze operational issues and identify long-term solutions and improvements.
• Support the team in decision-making, prioritisation and achieving outcomes.
• Contribute to restructuring and development of the Belgian operation.

Connaissances

People management

Team leadership

Stakeholder management

English fluency

Outils

Ticketing platforms

Description du poste

• Lead a key Belgian ticketing team through an important transition
• Combine ticketing expertise, client management and team leadership

• Lead a key Belgian ticketing team through an important transition
• Combine ticketing expertise, client management and team leadership

About Our Client

Our client is an international organisation active in the events and live entertainment industry, with operations across Europe and a global headquarters in the United States. The Belgian team supports clients with ticketing, event delivery and field IT, working within a broader EMEA operational structure.

Job Description

As a Free Service Delivery Manager your responsibilities are:

• Lead and structure a team of 6-7 event programmers in Belgium ;
• Act as the main point of contact for clients and internal stakeholders ;
• Oversee programming and configuration of client ticketing platforms ;
• Manage event setup including pricing, sales windows, dates, seat maps and inventory ;
• Monitor team KPIs, performance and service quality ;
• Analyse operational issues and identify long-term solutions and improvements ;
• Support the team in decision-making, prioritisation and reaching clear outcomes ;
• Contribute to the ongoing restructuring and development of the Belgian operation ;

The Successful Applicant

A successful Free Service Delivery Manager should have:

• Proven experience in people management and team leadership, ideally in a complex or changing environment ;
• High emotional intelligence, with the ability to understand different personalities, motivations and team dynamics ;
• Strong coaching and communication skills, combined with the ability to provide clear direction ;
• Experienced in stabilising teams, managing change and rebuilding engagement ;
• Calm, approachable and confident when dealing with challenging situations ;
• Strong stakeholder and client management capabilities ;
• KPI-driven and performance-oriented, with a structured approach to operational management ;
• Experience with ticketing systems, event technology or technical platforms is a strong plus ;
• Fluent in English ;

What's On Offer

Our offer:

• Freelance leadership role within an international events organisation ;
• Opportunity to shape and stabilise a Belgian ticketing team ;
• Brussels North Station location ;
• Competitive day rate ;