Freelance Service Delivery Manager

Michael Page International (Belgium); Brussel; Sur place; EUR 111 000 - 166 000; Plein temps

Résumé du poste

Michael Page International (Belgium) is seeking a Freelance Service Delivery Manager to lead a Belgian ticketing team through a key transition. You will act as the main client contact, oversee ticketing platform configuration, and manage event setups with pricing, inventory and seat maps.

The role requires strong people leadership and stakeholder management in a dynamic environment. The successful candidate will drive KPI-focused service delivery, monitor performance, and contribute to the

Qualifications

• Proven experience in people management and team leadership.
• High emotional intelligence with ability to manage diverse personalities.
• Strong coaching and communication skills with clear direction.

Responsabilités

• Lead and structure a team of 6-7 event programmers in Belgium.
• Act as the main point of contact for clients and internal stakeholders.
• Oversee programming and configuration of client ticketing platforms.
• Manage event setup including pricing, sales windows, dates, seat maps and inventory.
• Monitor team KPIs, performance and service quality.
• Analyse operational issues and identify long-term solutions and improvements.
• Support the team in decision-making, prioritisation and achieving outcomes.
• Contribute to ongoing restructuring and development of the Belgian operation.

Connaissances

People management

Team leadership

Emotional intelligence

Coaching

Communication

Decision making

Stakeholder management

Outils

Ticketing systems

Event technology

Description du poste

• Lead a key Belgian ticketing team through an important transition
• Combine ticketing expertise, client management and team leadership

About Our Client

Our client is an international organisation active in the events and live entertainment industry, with operations across Europe and a global headquarters in the United States. The Belgian team supports clients with ticketing, event delivery and field IT, working within a broader EMEA operational structure.

Job Description

As a Freelance Service Delivery Manager your responsibilities are:

• Lead and structure a team of 6-7 event programmers in Belgium ;
• Act as the main point of contact for clients and internal stakeholders ;
• Oversee programming and configuration of client ticketing platforms ;
• Manage event setup including pricing, sales windows, dates, seat maps and inventory ;
• Monitor team KPIs, performance and service quality ;
• Analyse operational issues and identify long-term solutions and improvements ;
• Support the team in decision-making, prioritisation and reaching clear outcomes ;
• Contribute to the ongoing restructuring and development of the Belgian operation ;

The Successful Applicant

A successful Freelance Service Delivery Manager should have:

• Proven experience in people management and team leadership, ideally in a complex or changing environment ;
• High emotional intelligence, with the ability to understand different personalities, motivations and team dynamics ;
• Strong coaching and communication skills, combined with the ability to provide clear direction ;
• Experienced in stabilising teams, managing change and rebuilding engagement ;
• Calm, approachable and confident when dealing with challenging situations ;
• Strong stakeholder and client management capabilities ;
• KPI-driven and performance-oriented, with a structured approach to operational management ;
• Experience with ticketing systems, event technology or technical platforms is a strong plus ;
• Fluent in English ;

What's on Offer

Our offer:

• Freelance leadership role within an international events organisation ;
• Opportunity to shape and stabilise a Belgian ticketing team ;
• Brussels North Station location ;
• Competitive day rate ;