Fixed Network Quality & Service Management Manager

Orange; Brussel Hoofdstad; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Company car or mobility budget

Homeworking

Meal vouchers

Performance bonus

Net allowances

Job summary

Orange is seeking a Fixed Network Quality & Service Management Manager in Belgium. You will lead the performance and quality of fixed networks, including fiber and coax, and oversee services such as TV and Internet, driving customer satisfaction and business growth.

The role demands strategic oversight, cross-functional collaboration, and a data-driven approach to set benchmarks, monitor standards, and steer investments in network technologies and processes.

Qualifications

• Extensive knowledge of HFC & Fiber network operations, DOCSIS, XGS-PON, GPON standards and advanced network monitoring techniques.
• Proven track record in managing complex technical projects and leading cross-disciplinary teams.
• Experience with DVB-C, OTT, IPVR services is a plus.
• Lean Six Sigma certification or experience with other Lean methodology is highly desirable.
• Fluency in English and French (or Dutch).

Responsibilities

• Strategic leadership for Fixed Networks Quality (Fiber & Coax).
• End-to-End accountability for network & service quality including internet and TV.
• Customer-Centric service delivery to B2B and B2C segments.
• Budget and resource management influence for network performance investments.
• Cross-Departmental influence with engineering, operations, support and commercial teams.

Skills

Cross-functional leadership

Stakeholder management

Analytical mindset

Project management

Quality management

Tools

DOCSIS

XGS-PON

GPON

Network monitoring

Job description

Fixed Network Quality & Service Management Manager

We are seeking a highly skilled and experienced Fixed Network Quality & Service Management Manager to lead the performance and quality of our fixed networks, including fiber and coaxial infrastructure, as well as associated services such as TV and Internet.

This strategic role is vital in ensuring our network meets the highest industry standards, delivering exceptional customer satisfaction and supporting our business growth.

Your Responsibilities:

• Strategic leadership for Fixed Networks Quality (Fiber & Coax): Act as a key contributor in the strategic oversight of both fiber and coaxial networks' performance and quality. Provide critical input and expertise to ensure alignment with long-term business goals and customer expectations. This includes offering strategic recommendations that influence decisions on the direction and investment in network technologies and infrastructure.
• End-to-End accountability for network & service quality: Hold full accountability for the overall quality of fixed networks and services such as Fixed Broad Band internet and TV, including setting quality benchmarks, monitoring adherence to those standards, and driving initiatives that improve network performance and reliability.
• Customer-Centric service delivery: Ensure that the network infrastructure and service delivery meet the highest customer standards, directly influencing customer retention and satisfaction across both B2B and B2C segments.
• Budget and resource management: Provide key insights, analyses, and recommendations that directly influence budgetary decisions related to network performance, including resource allocation. Although not directly managing the budget, this role plays a critical part in shaping investment strategies to meet performance and quality targets.
• Cross-Departmental influence and decision-making: Act as a key decision-maker in cross-departmental collaborations, particularly with network engineering, network operations, customer support, and commercial teams. The role ensures that network quality improvements are integrated into overall company strategy and customer-facing initiatives.

Requirements:

• Extensive knowledge of HFC & Fiber network operations, DOCSIS, XGS-PON, GPON standards and advanced network monitoring techniques.
• Proven track record in managing complex technical projects and leading cross-disciplinary teams.
• Experience with DVB-C, OTT, IPVR services is a plus.
• Lean Six Sigma certification or experience with other Lean methodology is highly desirable.
• Strong stakeholder management skills, with a results-oriented and analytical mindset, the ability to dig into details, and the confidence to constructively challenge assumptions.
• Fluency in English and French (or Dutch).

Our offer:

You’ll have the opportunity to help shape Orange’s strategy for the next decades. You’ll contribute to defining which areas to modernize and how to deliver these changes efficiently. You’ll also play an important role in implementing end-to-end quality management across the fixed network, working on challenges that span technology, processes and people.

You’ll develop your full potential by working with highly skilled and passionate colleagues and through continuous training. In addition, you can count on a highly competitive and versatile compensation and benefits package, including a market-competitive salary, a company car or legal mobility budget, homeworking and net allowances, a performance bonus and meal vouchers.