Fixed Network Quality & Service Management Manager

Orange Belgium; Brussel Hoofdstad; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Orange Belgium is seeking a Fixed Network Quality & Service Management Manager to lead performance and quality of fixed networks, including fiber and coaxial infrastructure. This strategic role ensures our network meets industry standards and supports business growth.

You will oversee end-to-end network and service quality, collaborate with engineering and customer support, influence investment decisions through analysis, and manage a team of technical service managers and analysts.

Qualifications

• Experience with fixed network operations including fiber and coax.
• Knowledge of HFC, DOCSIS, GPON and XGS-PON technologies.
• Ability to oversee performance and quality in network environments.

Responsabilités

• Provide strategic leadership for quality management of fiber and coax networks.
• Influence investment decisions through insightful analysis.
• Oversee end-to-end network and service quality, setting benchmarks.
• Collaborate with cross-functional teams including engineering and customer support.
• Maintain relationships with external suppliers of performance monitoring solutions.
• Manage a team of technical service managers and analysts.

Connaissances

HFC

Fiber

DOCSIS

XGS-PON

GPON

DVB-C

OTT

IPVR

Lean Six Sigma

Description du poste

Fixed Network Quality & Service Management Manager

Extensive knowledge of HFC & Fiber network operations.

Education

Not specified

Languages

Required Skills

HFC Fiber DOCSIS XGS-PON GPON

Nice to have

DVB-C OTT IPVR Lean Six Sigma

Soft Skills

Analytical Problem-solving Communication

About

The Position

This strategic role involves leading the performance and quality of fixed networks, including fiber and coaxial infrastructure. You will ensure our network meets industry standards and supports business growth.

The Company

We are a company dedicated to maintaining the highest standards in network quality and service management. Our focus is on delivering exceptional customer satisfaction and supporting business growth through strategic leadership.

Your Responsibilities

• Provide strategic leadership for quality management of fiber and coax networks.
• Influence investment decisions through insightful analysis.
• Oversee end-to-end network and service quality, setting benchmarks.
• Collaborate with cross-functional teams including engineering and customer support.
• Maintain relationships with external suppliers of performance monitoring solutions.
• Manage a team of technical service managers and analysts.