First-Line IT Support Engineer — Remote & Growth

Sopra Steria; Brussel; Hybrid; EUR 34,000 - 52,000; Full time

Benefits offered by this job

Laptop

Phone

Meal vouchers

Sopra Steria Academy training

Flexible working arrangements

Job summary

Sopra Steria Belgium is seeking an IT Support Engineer to join our day-shift IT operations. You’ll diagnose and resolve hardware, software, and network issues both remotely and on-site, ensuring smooth operations and high end-user productivity.

You’ll support user accounts, provide first-line IT assistance, and collaborate with a collaborative team across national and international projects. Fluency in English, Dutch and French is required.

Qualifications

• Training or proven experience in IT support with first-line assistance.
• Experience with Windows and macOS and basic networking fundamentals.
• Familiarity with Office 365, Intune, and remote support tooling.
• Ability to communicate technical issues clearly to non-technical users.

Responsibilities

• Provide first-line IT support remotely and on-site.
• Diagnose hardware, software, and network issues and resolve them.
• Manage user accounts and assist with end-user productivity.
• Utilize service desk tools to track incidents and escalate when needed.

Skills

IT support basics

Hardware troubleshooting

Windows & macOS

O365 / Microsoft 365 / Intune

Networking basics

Service desk tools

English, Dutch, French

Education

Training in IT support

Tools

ServiceNow

Jira

Intune

Job description

Sopra Steria Belgium is seeking an IT Support Engineer to join our day-shift IT operations. You’ll diagnose and resolve hardware, software, and network issues both remotely and on-site, ensuring smooth operations and high end-user productivity.

You’ll support user accounts, provide first-line IT assistance, and collaborate with a collaborative team across national and international projects. Fluency in English, Dutch and French is required.