Field Services Engineer

Growatt New Energy; Limburg; On-site; EUR 42,000 - 60,000; Full time

Job summary

Growatt New Energy in Belgium (Limburg) seeks a field service and training specialist to support distributors and installers with product usage and maintenance.

You will diagnose faults, handle inquiries, and perform system upgrades while maintaining thorough documentation and daily reports. Strong multilingual and technical skills are essential for effective customer support and teamwork.

Qualifications

• Fluency in Chinese, Dutch, French and English is required.
• Degree in Power Electronics, Electrical Engineering, Automation or related fields preferred.
• Experience in electrical or PV industry service is a plus.

Responsibilities

• Deliver training for distributors and installers on product usage.
• Report product faults, elevate major quality issues, and collaborate with HQ to improve quality.
• Maintain technical documentation and daily work reports per policy.
• Handle customer inquiries, diagnose faults, perform replacements/maintenance, upgrade systems, and conduct routine visits.

Skills

Multilingual fluency CN/NL/FR/EN

Problem-solving

Analytical skills

Self-learning

Communication & teamwork

Customer handling

Proactive & goal-driven

MS Office proficiency

Technical documentation

Education

Degree in Power Electronics, Electrical Engineering, Automation

Tools

MS Office

Job description

• Deliver training for distributors and installers on product usage.
• Report product faults, elevate major quality issues, and work closely with HQ to improve product quality.
• Maintain technical documentation and daily work reports, following company policy.
• Handle customer inquiries, product fault diagnosis, product replacement/maintenance, system upgrades, and routine visits.

Qualifications

• Fluency in Chinese/Dutch/French and English is required.
• Degree in Power Electronics, Electrical Engineering, Automation, or related fields preferred.
• Experience in electrical or photovoltaic (PV) industry service is a plus.
• Strong problem-solving, analytical, and self-learning skills.
• Excellent communication, customer handling, and teamwork abilities.
• Proactive, responsible, goal-oriented, and able to work under pressure.
• Proficient in MS Office and technical documentation.