Field Service Engineer

PaHRtners; Vlaanderen; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Socomec, an independent industrial group specialising in power solutions, is seeking a Field Service Engineer in Belgium. You will lead a team of four field technicians, oversee commissioning, maintenance and on-site troubleshooting, and act as the primary technical contact for customers, reporting to the Service Manager BeLux.

Ideal candidates have a bachelor’s degree in Electrical Engineering, substantial after-sales experience in UPS or power systems, and fluency in Dutch and English (French

Qualifications

• Bachelor's degree in Electrical Engineering or equivalent.
• Significant after-sales experience in UPS or power solutions.
• Proven leadership of a technical team and field personnel.
• Fluent in Dutch and English; French is a plus.

Responsabilités

• Lead the team across the northern region of Belgium, organising workload and alignment.
• Act as a technical field expert capable of assisting the team.
• Oversee the commissioning of products on major projects, ensuring schedules and safety compliance.
• Plan preventive maintenance of products and timely replacement of parts.
• Troubleshoot and perform corrective maintenance on installed products with on-site diagnostics.
• Write and share detailed customer intervention reports in line with Socomec standards.
• Act as the primary technical point of contact for customers and maintain relationships.
• Collect and relay customer needs and feedback to internal teams (Service Sales, product management).
• Ensure and enforce compliance with safety regulations and company security policies.

Connaissances

Team leadership

Field service

Electrical engineering

Troubleshooting

Client communication

Dutch (FL)

English

Formation

Bachelor's degree in Electrical Engineering

Description du poste

Socomec is an independent industrial group specialising in the performance and continuity of electrical power.

With over 5 000 employees worldwide and a strong presence in Belux, Socomec designs and manufactures

innovative solutions for low-voltage power switching, conversion, measurement and monitoring. Joining

Socomec means joining a company driven by technical excellence and customer satisfaction.

Responsibilities

As Field Service Engineer, you will lead a team of four Field Service Technicians ensuring the commissioning, maintenance and troubleshooting of Socomec's power solutions while acting as the key technical contact for customers. You will report to the Service Manager BeLux .

Your main responsibilities are:

• Lead the team across the northern region of Belgium, organising monthly meetings to ensure efficient workload distribution and team alignment.
• Act as a technical field expert capable of assisting the team when needed.
• Oversee the commissioning of products on major projects, ensuring compliance with installation procedures, agreed schedules and customer communication.
• Plan preventive maintenance of products, ensuring timely replacement of parts and review of mission reports.
• Troubleshoot and perform corrective maintenance on installed products, delivering comprehensive on-site diagnostics and repairs.
• Write and share detailed customer intervention reports in compliance with Socomec standards, including usage recommendations and follow-up actions.
• Act as the primary technical point of contact for customers, proactively maintaining strong relationships and ensuring high levels of satisfaction.
• Collect and relay customer needs and feedback to relevant internal teams (Service Sales, product management).
• Ensure and enforce compliance with safety regulations and company security policies across all intervention sites.

Profile

• You hold a bachelor's degree or similar qualification in Electrical Engineering.
• You have significant experience in after-sales management in the field of UPS or power solutions field.
• You combine hands-on technical expertise with the ability to lead, coach and develop a team.
• You demonstrate proven team leadership skills with the ability to motivate and coordinate a technical team.
• You are fluent in Dutch and English. A working knowledge of French is an asset.
• You combine strong organizational talent with an independent, results-oriented approach.

Offer

• A challenging and varied role within an international industrial group recognised for its expertise.
• A competitive salary package complemented by attractive benefits.
• A dynamic, supportive team in a company committed to technical innovation and sustainability.

Your application will be handled in the strictest confidence, in accordance with the GDPR. PaHRtners promotes diversity, equity, and inclusion.