Technical Support Engineer M/F/X

Socomec Group; Jette; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Socomec Group in Belgium is seeking a technically skilled Sales Support Specialist to empower sales colleagues with professional, customer-focused solutions. You will analyze customer needs, qualify requirements, and promote standard and customized Socomec offerings through technical discussions, feasibility studies and presentations.

The role covers opportunity management from qualification to proposal handover, building technical and commercial bids, and coordinating with product management

Qualifications

• Bachelor’s or Master’s degree in Electrical Engineering or related field.
• Minimum 5 years in technical sales support or similar customer-facing role.
• Experience in electrical power distribution, switching, monitoring or energy management is desirable.
• Familiarity with CRM and ERP systems; strong MS Office skills.

Responsabilités

• Provide technical and commercial support to customers and sales colleagues.
• Analyze and qualify customer requirements and identify the most appropriate Socomec solutions.
• Advise customers on standard and customized technical solutions.
• Promote Socomec products, solutions and value-added services.
• Defend and present technical solutions through discussions, feasibility studies and presentations.

Connaissances

Dutch (Flemish)

French

English

Formation

Electrical Engineering degree

Outils

CRM systems

ERP systems

Microsoft Office

Description du poste

Your key responsibilities

• Provide technical and commercial support to customers and sales colleagues.
• Analyze and qualify customer requirements and identify the most appropriate Socomec solutions.
• Advise customers on both standard and customized technical solutions.
• Promote Socomec products, solutions and value-added services.
• Defend and present technical solutions to customers through technical discussions, feasibility studies and presentations.

Technical & Commercial Support

• Provide technical and commercial support to customers and sales colleagues.
• Analyze and qualify customer requirements and identify the most appropriate Socomec solutions.
• Advise customers on both standard and customized technical solutions.
• Promote Socomec products, solutions and value-added services.
• Defend and present technical solutions to customers through technical discussions, feasibility studies and presentations.

Sales & Business Development

• Manage customer opportunities from initial qualification through offer submission and handover.
• Build and manage technical and commercial proposals in line with customer requirements and company policies.
• Identify new opportunities within existing customer accounts.
• Support pricing strategies and commercial negotiations.
• Maintain and update business opportunities within Salesforce CRM.
• Contribute to achieving sales growth and conversion targets.

Collaboration & Project Management

• Work closely with sales, product management, technical experts and other internal stakeholders.
• Lead or support cross-functional improvement initiatives and projects.
• Contribute to continuous improvement and innovation activities.
• Ensure high-quality customer follow-up and proactive communication.

Your profile

Education & Experience

• Bachelor’s or Master’s degree in Electrical Engineering, Electrotechnics or a related technical field.
• Minimum 5 years of professional experience in a technical sales support, application engineering, field service or similar customer-facing role.
• Experience in electrical power distribution, switching, monitoring or energy management solutions is highly desirable.
• Familiarity with CRM and ERP systems.
• Advanced knowledge of Microsoft Office tools.
• Fluent Dutch (Flemish)
• Fluent French
• Good working knowledge of English