Planning Officer (F/M/X)

Socomec Sas; Brussel Hoofdstad; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Socomec Sas in Belgium seeks a Service Coordination Specialist to optimize field technician planning, support customers through the service process, and help ensure smooth commissioning, preventive maintenance and corrective interventions.

You will coordinate technicians across Belgium, manage service deadlines, maintain accurate planning data, and communicate clearly with customers and internal teams to drive service quality and satisfaction.

Qualifications

• Education in administration, logistics, planning, or a related field.
• Experience in service coordination, planning or scheduling activities.
• Experience handling customer requests by telephone.
• Good command of Microsoft Office; ERP experience is a plus.

Responsabilités

• Schedule and coordinate field service technicians across Belgium.
• Plan commissioning activities, preventive maintenance visits and replacement operations.
• Coordinate service interventions with customers, internal sales teams and customer service.
• Monitor service deadlines and ensure efficient follow-up of planned activities.
• Ensure high-quality customer communication throughout the service process.
• Follow up on customer satisfaction and contribute to continuous service improvement.
• Maintain accurate planning and service-related data within company systems.

Connaissances

Experience in service coordination

Experience handling customer requests

Microsoft Office proficiency

ERP systems experience

Formation

Education in administration, logistics, planning, customer service or related field

Description du poste

Your mission

Reporting to the Service Manager, you play a key role in the efficient coordination of our service operations. You ensure optimal planning of field technicians, support customers throughout the service process, and contribute to the smooth execution of commissioning, preventive maintenance and corrective interventions.

Your responsibilities

• Schedule and coordinate field service technicians across Belgium.
• Plan commissioning activities, preventive maintenance visits and replacement operations.
• Coordinate service interventions with customers, internal sales teams and customer service.
• Monitor service deadlines and ensure efficient follow-up of planned activities.
• Ensure high-quality customer communication throughout the service process.
• Follow up on customer satisfaction and contribute to continuous service improvement.
• Maintain accurate planning and service-related data within company systems.

Your profile

Qualifications

• Education in administration, logistics, planning, customer service or a related field.
• Previous experience in service coordination, customer support, planning or scheduling activities.
• Experience handling customer requests by telephone.
• Good command of Microsoft Office applications.
• Experience working with ERP systems is considered a strong advantage.

Languages

• Fluent French
• Fluent Dutch (Flemish)
• Good working knowledge of English

Why join Socomec?

• Join a growing international company operating at the heart of the energy transition.
• Become part of a people-centered organization where collaboration and responsibility are key values.
• Work in a dynamic service environment with direct impact on customer satisfaction.
• Benefit from professional development opportunities through internal training and career growth programs.
• Enjoy the stability and long-term vision of an independent family-owned industrial group.

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