Customer Experience Manager (EU & UK market)

Cubigo; Limburg; Hybride; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Flexible working

Mentorship

Office in Hasselt

Résumé du poste

Cubigo is seeking a proactive Customer Experience Manager to drive successful client onboarding and ongoing satisfaction from our Hasselt base, with UK travel when needed. You will collaborate with Sales, Product, and Engineering to deliver an optimal user journey and scalable support.

The role emphasizes strategic guidance and deep customer partnerships. Ideal candidates have at least 2 years in customer success within SaaS, strong English communication, and a knack for cross-functional

Qualifications

• At least 2 years of professional experience in customer success, implementation, or account management, preferably within a SaaS environment.
• Comprehensive grasp of the user journey and customer experience principles.
• Expertise in navigating B2B client onboarding and high-touch customer support.
• Superior command of the English language in professional contexts.
• Availability for frequent travel to the UK to engage partners and clients.
• Based in Belgium with a flexible approach to remote, office-based (Corda Campus Hasselt), and on-site work.
• Experience in an international company is a plus.

Responsabilités

• Lead deployment of the Cubigo platform across the UK market, driving onboarding and adoption.
• Develop strong ties with community leaders, staff, and residents to ensure engagement and satisfaction.
• Serve as primary client support contact, handling inquiries and escalations professionally.
• Perform regular business reviews to identify growth opportunities and provide strategic advice.
• Gather user feedback and work with product teams to prioritise enhancements.
• Collaborate cross-functionally to refine customer success processes and tools.

Connaissances

Customer success

Onboarding

Cross-functional collaboration

English proficiency

Formation

Master's degree

Bachelor's degree

Description du poste

We are looking for a passionate and proactive Customer Experience Manager to take on a high-visibility role within our organization. You will be responsible for leading implementations, managing successful client onboarding, and acting as a trusted advisor to build long-term partnerships.

The ideal candidate will facilitate collaboration across Sales, Product, and Engineering departments to ensure an outstanding user journey and maintain high levels of client satisfaction.

What you will do

• Lead the deployment of the Cubigo platform across the UK market, driving seamless client onboarding and platform adoption.
• Develop strong ties with community leaders, staff, and residents to guarantee exceptional levels of engagement and satisfaction.
• Act as the primary contact for client support, managing inquiries and resolving escalations with a professional touch.
• Perform regular business reviews to uncover growth opportunities and deliver high-impact strategic advice.
• Champion user needs by gathering feedback and collaborating with product teams to prioritize platform enhancements.
• Work cross-functionally to refine our customer success frameworks, ensuring internal processes and tools remain cutting-edge.
• Facilitate training sessions and share best practices to empower clients and boost long-term success.
• Evolve our operational playbooks and internal workflows to support repeatable results and global scalability.

What we are looking for

• At least 2 years of professional experience in customer success, implementation, or account management, preferably within a SaaS environment.
• Comprehensive grasp of the user journey and a deep understanding of customer experience principles.
• Demonstrated expertise in navigating B2B client onboarding and providing high-touch customer support.
• Superior command of the English language, with the ability to communicate with clarity, precision, and professionalism.
• A creative approach to problem-solving and the interpersonal skills to lead diverse stakeholder groups.
• Availability for frequent travel to the UK to engage directly with our partners and clients.
• Based in Belgium, with a flexible mindset regarding remote, office-based (Corda Campus in Hasselt), and on-site work.
• Experience in an international company and a master's degree are a plus.

What we offer

• International experience: Work with teams and clients in the UK and the US from our office in Hasselt (and remotely).
• Great learning environment: Direct mentorship from experienced professionals in a supportive, fast-growing company.
• Real responsibility: Hands-on experience where your work genuinely helps the team succeed.
• Flexible working: A blend of working from our Hasselt office (Corda Campus) and remote work options.

Why Cubigo?

At Cubigo, we're on a mission to modernize how senior living communities operate. We work fast, we're growing fast, and we empower people who take ownership. You'll be part of a collaborative, high-trust team where execution matters and your work directly impacts our clients and their residents.

We value autonomy, curiosity, and people who build solutions instead of waiting for permission.