Customer Operations Lead - Cleantech & EV Mobility (Hybrid)

EVEREC; Brussel Hoofdstad; Hybride; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Benefits package

Résumé du poste

EVEREC is seeking a Customer Operations Executive in Brussels to be a key contact throughout the customer journey, from initial enquiries through installation and ongoing support.

The role combines customer service, operations, problem-solving and coordination within a fast-growing Cleantech company; fluency in French and Dutch and English is required; hybrid work with three days in Brussels.

Qualifications

• Fluent French and Dutch with professional English.
• 2+ years in customer service, customer operations, account support, sales support or similar.
• Excellent communication and interpersonal skills.
• Strong customer-first mindset and proactive problem solving.

Responsabilités

• Act as a key customer contact, providing a high level of service throughout their journey.
• Handle queries, troubleshoot issues and coordinate with internal teams to find solutions.
• Manage customer processes from initial request through to completion.
• Coordinate with external partners and service providers.
• Monitor progress, follow up on outstanding issues and keep customers informed.
• Support sales with lead management and CRM updates.
• Help identify recurring issues and improve customer processes.
• Work cross-functionally with sales, operations and technical teams.

Connaissances

French

Dutch

English

Outils

Zendesk

Freshdesk

Intercom

Salesforce

Description du poste

EVEREC is seeking a Customer Operations Executive in Brussels to be a key contact throughout the customer journey, from initial enquiries through installation and ongoing support.

The role combines customer service, operations, problem-solving and coordination within a fast-growing Cleantech company; fluency in French and Dutch and English is required; hybrid work with three days in Brussels.