Hybrid-Remote Customer Success & Operations Coordinator

CHEP UK Ltd.; Antwerpen; Hybride; EUR 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Lunch vouchers

STI Bonus Plan

Laptop

Hospital Insurance

Ambulant plan

Group Insurance

Eco Vouchers

End Year premium

40h work week

Annual leave 20 days

Résumé du poste

CHEP in Mechelen, Belgium is seeking a proactive Coordinator Business Support Analyst to act as a trusted partner for customers and internal stakeholders, ensuring efficient issue resolution and outstanding service delivery.

You will manage onboarding, conduct stock audits, analyze audit results, collaborate with Sales, Finance, Operations and Customer Service to resolve issues, maintain accurate data, monitor performance, and drive improvements that enhance customer retention and satisfaction.

Qualifications

• Experience in customer service, business support, or similar roles.
• Strong analytical skills to interpret data and trends.
• Excellent problem-solving and negotiation skills.
• Ability to work cross-functionally and influence stakeholders.
• Dutch and English language skills required/advantageous.

Responsabilités

• Serve as main contact for inquiries, requests, and escalations.
• Manage customer onboarding and account setup.
• Conduct stock audits and audit analyses with customers.
• Collaborate with Sales, Finance, Operations, and CS to fix issues.
• Monitor performance and drive service level improvements.
• Act as voice of the customer internally.

Connaissances

Customer service

Account management

Cross-functional collaboration

Data analysis

Communication Dutch & English

Outils

Microsoft Office

CRM systems

Description du poste

CHEP in Mechelen, Belgium is seeking a proactive Coordinator Business Support Analyst to act as a trusted partner for customers and internal stakeholders, ensuring efficient issue resolution and outstanding service delivery.

You will manage onboarding, conduct stock audits, analyze audit results, collaborate with Sales, Finance, Operations and Customer Service to resolve issues, maintain accurate data, monitor performance, and drive improvements that enhance customer retention and satisfaction.