Customer Success Manager Benelux

Peripass; Gent; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Flexible working hours

Home office up to 2 days/week

Job summary

Peripass, a fast-growing SaaS scale-up, is seeking a Customer Success Manager for the Benelux region. You will own the end-to-end customer journey, from implementation to ongoing value realization, coordinating with Implementation Consultants and Product Enablement.

You’ll nurture relationships and drive cross-sell opportunities while supporting enterprise customers across the Benelux, with hybrid work from our Ghent office.

Qualifications

• Bachelor's degree or equivalent experience.
• At least 5 years of relevant experience in a SaaS company.
• Analysing and optimising processes.
• Building a great customer journey and seeing customers happy.

Responsibilities

• Manage the entire implementation of our solution with scope, time and budget.
• Guide customers through the QuickStart onboarding journey.
• Maintain excellent customer success by ensuring maximum ROI and close collaboration with Product Enablement.
• Take initiatives to improve processes in Customer Success.
• Drive growth in your customer portfolio and assist the sales team with cross-selling.
• Based at our Ghent office with regular travel to Benelux; remote work up to two days per week.

Skills

Customer success

Process optimisation

Relationship management

Dutch & English

Education

Bachelor's degree or equivalent

Job description

Are you passionate about building lasting relationships and ensuring customers achieve exceptional results? Do you thrive on driving value for clients while contributing to the success of a fast-growing scale-up that's transforming the logistics industry? If so, we have the perfect opportunity for you!

Logistics? Maybe not what you dreamed of as a kid. But building a fast-growing international SaaS scale-up that’s transforming how some of the world’s largest industrial companies operate? That’s a different story.

Peripass is a tech company at heart. We build software that digitises and automates complex logistics environments for companies like Bridgestone, Alpro and Arcelor Mittal. These companies have hundreds of trucks (un)loading every month, and our SaaS platform helps them orchestrate that whole process. Peripass is a high-impact SaaS platform used in international enterprise environments.

As our Customer Success Manager Benelux, you will play a key role in the entire customer journey. Since you will be the voice of the customer within our company, you'll make a crucial contribution to the further development of the Peripass solution.

Your responsibilities:

• You manage the entire implementation of our solution and keep track of scope, time and budget. On these projects, you cooperate with our Implementation Consultants, who carry out the physical implementation of our solution on the customer sites.

• You guide customers through the QuickStart onboarding journey and drive early value realisation, while empowering customers to confidently adopt and configure the solution themself.

• You consistently maintain excellent customer success by being in close contact with your customers and ensuring they receive the maximum return on their investment in Peripass. To this end, you'll also cooperate closely with Product Enablement to solve more complex issues that customers face.

• You can take initiatives to improve our processes in Customer Success, to make our customers even happier with Peripass.

• You drive growth in your customer portfolio and assist the sales team by spotting cross-selling opportunities.

• You will be based at our Ghent office, regularly traveling to customers across the Benelux. You can also work from home up to two days per week.

What we offer:

• The opportunity to join a fast-growing SaaS scale-up with strong ambitions.

• A broad Customer Success role with real ownership over customer retention, adoption, and growth.

• The chance to work closely with Enterprise customers and help them get maximum business value from Peripass.

• A direct impact on product development by bringing customer feedback back to Product and Engineering.

• A fun group of colleagues who are all making the success story of Peripass, day after day, milestone after milestone, and joke after joke.

• A competitive remuneration package that corresponds with your remit in the company.

• Flexible working hours.

Probably by now, you already have a good idea of who are we looking for, but here are some pointers:

• You have at least a bachelor's degree, or equivalent experience, and you have at least 5 years of relevant experience in a SaaS company.

• You get a kick out of analysing and optimising processes.

• Building a great customer journey and seeing customers who are happy with your product is what makes you get out of bed in the morning.

• You can develop a professional, but also a warm and pleasant relationship with your client contacts.

• You’ll be working with people in senior management, so you make sure you know your stuff and you come to every meeting prepared. You can get your message across to all kinds of people in all kinds of departments (facilities, supply chain, operations, IT, finance, ...).

• You are diplomatic, but can be assertive when you have to.

• We are ISO27001 certified, so you see the importance of Information Security & Cyber Security and you act accordingly. Within Peripass we see these aspects as fundamental to our business, since our software automates critical parts of our clients' logistics processes.

• Excellent verbal and written communication skills in Dutch & English are a must.