Enterprise CS: Retention & Growth Leader

Syndicate; Oost-Vlaanderen; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Macbook

Healthcare benefits plan

ESOP

Meal vouchers

Annual company retreat

Free office snacks

Team drinks and events

Job summary

Syndicate is seeking an Enterprise Customer Success Manager to own the long-term success of a portfolio of enterprise accounts in Belgium. You will guide customers from signature to go-live, drive adoption, and manage change to embed Donna in daily workflows.

Expect emphasis on retention, renewals, and expansion across a 20-30 enterprise portfolio. You’ll collaborate with Delivery, Support, Sales and Product, work in a fast-growing startup environment, and use data-driven health scores and NPS

Qualifications

• Minimum of 5 years of client-facing experience in a high-engagement environment.
• Proven track record managing a portfolio of 20-30 enterprise customers with measurable retention/renewals/expansion.
• Commercial acumen owning renewals and upsell conversations.
• CS expertise including change management and adoption methodology.
• Data-driven using health scores, usage data and NPS to steer accounts.
• AI-first mindset using AI tools to improve workflows and reporting.
• Strong collaboration with Delivery, Support, Sales and Product; clear communication.
• High autonomy running accounts end-to-end in a fast-growing startup.
• Fluent English; German and/or French is a must.
• Familiarity with sales enablement tools is a plus.

Responsibilities

• Retention: own logo retention and renewal conversations end-to-end; monitor health and act on churn risk.
• Expansion: identify and build upsell/cross-sell opportunities with Sales.
• Adoption and change management: drive user adoption and track adoption metrics.
• Onboarding to go-live: manage kickoff, testing, training and go-live with Delivery.
• Trusted first point of contact: build relationships and manage stakeholder expectations.
• Voice of the customer: capture use cases with Marketing and Product.

Skills

Client-facing experience

Portfolio management

Commercial acumen

Change management

Adoption methodology

Data-driven

AI mindset

Collaboration

Autonomy

English fluency

German/French

Tools

Sales enablement tools

Job description

Syndicate is seeking an Enterprise Customer Success Manager to own the long-term success of a portfolio of enterprise accounts in Belgium. You will guide customers from signature to go-live, drive adoption, and manage change to embed Donna in daily workflows.

Expect emphasis on retention, renewals, and expansion across a 20-30 enterprise portfolio. You’ll collaborate with Delivery, Support, Sales and Product, work in a fast-growing startup environment, and use data-driven health scores and NPS